Front Office Supervisor
Posted on :
03-03-2025
Employer Active
1 Vacancy
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Job Description
- Assisting guests with checkin and checkout procedures
- Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
- Handling guest complaints and resolving them in a professional manner
- Scheduling front desk staff for adequate coverage during peak hours
- Training new front desk employees on hotel policies and procedures
- Maintaining accurate records of room occupancy guest charges and billing information
- Monitoring inventory levels and ordering supplies as needed
- Ensuring guest satisfaction by providing exceptional customer service
- Managing cash and credit card transactions and balancing daily reports
- Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.
Qualifications :
- A bachelors degree in Hospitality Management Business Administration or a related field
- 35 years of experience in front office operations with at least 1 year in a supervisory role.
- Familiarity with front office management software and basic Microsoft Office skills.
- Strong focus on accuracy and detail in all tasks and communications.
- Ability to work collaboratively with different teams and departments.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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