Senior Staff Technical Product Manager Profile Personalization
Senior Staff Technical Product Manager Profile Personalization
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1 Vacancy
Job Description
Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.
This opportunity is part of our Digital Customer Experience Group within Digital Technology. The Digital Customer Experience (DCX) team creates consumergrade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies and built on ServiceNows intelligent platform we deliver a seamless personalized experience at every step of our customers journey. The products we build power digital business for ServiceNow.
What you get to do in this role:
We are seeking an experienced Technical Product Manager to lead the Product strategy and execution for User Profiling and Personalization with a strong emphasis on processes and governance. In this highimpactrole youwill have the opportunity toshowcase your strategicthinking and thought leadershipcustomer engagement & storytelling skills while also driving day to day execution and innovation excellence.
- Product Strategy & Roadmap: Own the vision and roadmap for Profiling and Personalization of End users aligning them with business goals and employee needs.
- Requirements Definition: Define product requirements incorporating effective written and more creative visual techniques (User Journey diagrams sequence diagrams experience mockups etc.). Create data flows and functional and technical specifications. Understand User personas and identify ideal customer profile.
- Stakeholder Engagement and Cross Functional Collaboration: Engage with stakeholders to understand their needs pain points and feedback related to the Product. Collaborate with technical digital product teams responsible for the delivery of digital products that can be leveraged throughout ServiceNow.
- DataDriven Decisions: Analyze user interactions and services data to identify opportunities for improvement and enhancements.
- Enablement and Feature Adoption: Lead the enablement of product features and drive adoption with various business teams and the user base.
- User Engagement & Feedback: Engage with endusers and internal stakeholders to gather feedback identify pain points and prioritize features.
- AI/Automation: Leverage AI Gen AI and automation tools to enhance knowledge creation searchability and content consumption.
- Tracking: Define and track key performance metrics (KPIs) and objectives and key results (OKRs) for knowledge management such as search accuracy user engagement knowledge article quality and employee productivity and efficiency.
- Delivery: Manage the delivery of your product partnering with Engineering and Program Management including PoC (Proof of Concept) Beta programs Public Launch and ongoing releases. Anticipate and proactively remove obstacles that slow down or prevent product teams from delivering on outcomes.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 12 years of Software Product Management experience with a focus on delivering features to end users in a B2B enterprise company
- AI product experience is highly desirable.
- Experience with User Profile management systems Identity systems SSO and data federation with a focus on Personalization
- Strong understanding of PII data and policies surrounding its use
- Experience in building Consumer grade experiences that are selfserve easy to use workflows and orchestrations
- Experience in building horizontal services and solutions that serve multiple products.
- Team player attitude and willingness to work across a diverse groups of stakeholders
- Strong analytical approach with attention to detail and excellent reporting skills.
- Ability to excel in a fastpaced dynamic environment while delivering complex products efficiently and meeting tight deadlines.
#DTjobs
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $168900 $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
