Service Management Technician L1
Job Description
We are looking for an IT Technician supporting internal (and in some cases external) users with their access management related questions and requests and participating in projects related to service specific improvements or automation. You are capable of diagnosing and solving problems based on customers nontechnical descriptions. You also have excellent communication and customer service skills.
Our team is a small global team with team members in the US and APAC region providing support to internal and external collaboration partners by resolving tickets according to agreed SLAs. In addition the team is participating in different technical projects resulting in automation or streamlining of services according to preagreed requirements.
How we work
We operate on a strong belief in automation programmatic implementation and reusable design. Were looking for people who can step back and think holistically about the ecosystem but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.
As we grow we need to sustain this growth by continuously iterating on the services we run with a focus on availability security and ease of use. Were looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.
What will you be working on
Solve IT Access Tickets in Jira within the SLA timeframe;
Manage projects related to service specific automation or improvement
Responsible for keeping the documentation of our services and processes up to date;
Make suggestions on how to improve the processes related to our applications or to the service itself;
Onboarding and offboarding tools according to internal policies
Making standard predefined changes in our services with necessary documentation updated.
Qualifications :
What do you need
A degree in Information Technology or related field or technical certification in the industry or 2 years of working experience in the same field;
The ability to work independently;
Excellent customer service and communication skills;
The ability to diagnose and solve problems based on customers nontechnical descriptions;
Strong working knowledge of equipment and tools in use adaptability to learn the use of new applications;
Technical project management knowledge
Experience in working with Atlassian products
Additional Information :
- Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
- This is a hybrid position located in Sao Paulo and not fully remote. You must be able to commute to the office or open to relocation
- You must already be legally authorized to work in So Paulo Brazil
Benefits:
- Salary for this role from R$70000 R$85000 plus benefits and RSUs.
- RSUs in a rapidly growing company
- Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week.
- An annual selfdevelopment budget
- Health and dental allowance for you and your dependents
- Companypaid: Life Insurance and an EAP program
- Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
- A paid 6week sabbatical leave after four years
- 18weeks of paid parental leave after a year with us and child care assistance
- Transportation vouchers
- Meal (708 BRL per month) and food (1166 BRL per month) vouchers
- TotalPass access to 3500 gyms and studios throughout Brazil
- Click here to learn more about the benefits that we offer at Wise
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
