AV Support Technician
AV Support Technician
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Job Description
The AV Support Technician provides both inperson and virtual support to users across the office and region. Servicing clients in government and enterprise sectors our team members may require various clearances. We seek team players ready to assist and support in other areas including Staging and/or installations when necessary.
Accountabilities:
- Offering prompt response assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.
- Connecting to managing and diagnosing potentially defective hardware while facilitating onsite response when L3 troubleshooting and engineering support is required.
- Delivering whiteglove (inperson handson) support to a small user base for onsite support of meetings and meeting rooms on an asneeded basis.
- Documenting events and communications associated with service incident response in designated incidentmanagement tools.
- Conducting routine inspections of meeting rooms to ensure they are ready for use.
- Maintaining onsite service inventory control.
Qualifications :
- Knowledgeable in the use and backend management of AV technology including:
- Crestron DM/NVX.
- Biamp Tesira/QSC.
- Cisco codecs / video conferencing systems.
- Video conferencing platforms (MS Teams Zoom etc).
- Wired and wireless microphones.
- Certifications from manufacturers would be an asset.
- Several years of AV installation/support experience. You can read and understand AV design drawings.
- General networking knowledge (network protocols like TCP/IP network switch configurations etc).
- Experience working in a MS Windows and Office 365 environment with proficiency in MS Teams.
- A serviceoriented team member who has experience providing great customer service in a B2B environment.
- Willingness and ability to obtain required security clearances and confidentiality agreements.
- Physical capability to lift moderate to heavy materials and stand for extended periods.
- Ability to work at height and regularly climb and work on ladders.
Additional Information :
Please note you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.
- Annual salary range: 6580k CAD per year.
- Ability to obtain required security clearances and confidentiality agreements.
- Comprehensive medical and dental coverage.
- 3 weeks of paid vacation in your first year with additional days accrued for tenure.
- 6 personal emergency leave days.
- Personal development opportunities with 20 days allocated for training and skill enhancement.
- Extensive onboarding mentoring and growth potential.
- A workplace built on trust empowerment and a positive atmosphere.
ET Group values diversity and is committed to building teams that reflect various backgrounds perspectives and skills. Our hiring decisions are based on qualifications merit and business needs.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
