IT Service Manager
IT Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities
- Plan design and implement IT Service Management processes
- Tailor the service measurement framework and define metrics and KPIs that best fit the client environment
- Collaborate with partners and their teams on IT Service Management projects and IT operation improvement tasks
- Prepare and present reports reviews and dashboards based on service performance and quality
- Build and maintain relationships with partners while assessing agreements
- Communicate and consult with relevant stakeholders about servicerelated changes
- Act as the bridge between clients and IT
Qualifications :
Requirements
- At least 3 years of experience in a similar role as an IT Service Manager
- Proficiency in spoken and written English
- Strong understanding of Enterprise IT architectures
- Ability to communicate seamlessly between business and IT stakeholders
- A natural mindset for processes and services
- Experience incorporating service specifications measurement methodologies and standards into written agreements
- Confidence in facilitating complex discussions and meetings
- A serviceoriented approach embedded in your mindset
- Determination and the ability to represent client interests effectively
- A proactive attitude always eager to learn and take on new challenges
- Strong communication and presentation skills to convey ideas clearly
Nice to have
- Knowledge of Lean Kaizen or Six Sigma methodologies
- Familiarity with process design frameworks
Additional Information :
Why us
Datadriven innovation & humancentered culture We combine cuttingedge technology with a supportive growthoriented environment.
Global projects & advanced technologies Work with international clients (New York Netherlands Sweden Scotland) and explore the latest digital tools.
Flexibility & empowerment Enjoy the freedom to work how it suits you best with trust autonomy and a strong worklife balance.
Continuous learning & fun community Benefit from mentoring career development opportunities and a vibrant team culture with exciting events.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
