Customer Support Representative
Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
What if you could use your people skills to support a product that impacts the way communities hospitals homes sports stadiums and schools across the world are built Construction impacts the lives of nearly everyone in the world yet its also one of the worlds least digitized and least served industries. Thats why were looking for a talented Customer Support Representative (CSR) to join Procores journey to revolutionize construction. As a CSR youll utilize your strong problemsolving and people skills to help save our customers time and resources via onecall resolutions giving our clients the confidence to understand use and evangelize Procores platform.
As a member of Procores CSR team youll be provided with the resources to master your craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing team leaders youll have access to programs and equitable opportunities to help you grow and thrive both personally and professionally. For strong CSRs this position is a great launching point to careers on our Custom Solutions Documentations Learning & Development teams and more! If youre excited by the opportunity to work with a dynamic diverse team in a fastpaced fastgrowing environmentProcore is the place for you!
This position will report to the Manager of Customer Support and is based remotely. We provide our customers with 24/7 aroundtheclock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available.
What youll do:
- Acquire and maintain a thorough understanding of Procores business model system and the tools needed to optimize system use and maximize impact
- Work in an exciting fastpaced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Leverage your strong collaboration skills connecting with other teams to escalate client cases and solve complex customer problems
- Deliver a bestinclass customer experience by managing and addressing a stream of telephone web inquiries chat and email to patiently guide our customers through the process of achieving their goals with Procores software
- Diligent consistent attention to detail and management of administrative aspects of the job
- Demonstrate positive attitude and respect for coworkers and customers building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and coworkers when appropriate
- Convey Procores culture values of Openness Optimism and Ownership to our clients adhere to established ethical standards
What were looking for:
- 6 months of related experience (queuebased roles other customer support experience retail etc.) and a High School Diploma or GED
- A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Selfstarter who is excellent at problemsolving
- A solutionfocused mindset that proactively detects issues and provides timely solutions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- Prior experience or even interest in the construction industry is a plus
Additional Information :
Base Pay Range: $19$22 per hour.
Equity Compensation: Eligible
Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates jobrelated skills experience education or training and location.
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
A criminal history may have a direct adverse and negative relationship on the following job duties potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing accessing and handling confidential information including proprietary and trade secret information as well as accessing Procores information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers stakeholders and/or colleagues; and 3. exercising sound judgment.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
