Customer Service Team Lead

Customer Service Team Lead Peninsula Plus

Are you a strategic visionary leader with a passion for driving excellence and empowering teams
At Peninsula Plus we are looking for a dynamic Customer Service Team Lead who embodies strategic thinking strong leadership and a commitment to delivering exceptional customer experiences. If you thrive on empowering people leading with inclusivity and influencing positive change this role is for you.

Why Peninsula Plus

Located on the beautiful Mornington Peninsula Peninsula Plus operates across three vibrant clinics: Mornington Frankston and Dromana. Our multidisciplinary team comprises Speech Pathologists Occupational Therapists Psychologists Psychotherapists Allied Health Assistants Support Workers Specialists and a dedicated customer service team of 10. We are committed to fostering a collaborative and inclusive workplace offering varied professional experiences within a highly supportive environment.

Your Role as Customer Service Team Lead

As the Customer Service Team Lead you will play a pivotal role in shaping our customer service experience guiding a talented team and driving operational excellence. Your strategic mindset analytical prowess and leadership skills will empower your team to deliver exceptional service and community engagement.

Key Responsibilities:

• Lead with Purpose and Influence: Inspire motivate and empower your team by fostering an inclusive and positive environment that encourages growth collaboration and excellence.
• Strategic Planning and Innovation: Develop and implement forwardthinking strategies to streamline processes enhance operational efficiency and deliver a seamless client experience.
• DataDriven Decision Making: Utilise your highly analytical skills to monitor performance metrics identify trends and drive strategic improvements.
• Systems Leadership and Administration: Leverage your strong systems administration skills to optimise operational systems ensuring efficiency and effectiveness.
• Empowering Problem Solving: Approach challenges with a solutionfocused mindset using strategic thinking to turn obstacles into opportunities.
• Communication and Collaboration: Serve as a liaison between clinical staff support teams and external stakeholders ensuring clear and influential communication at all levels.
• Work Health and Safety (WHS) Compliance: Proactively manage WHS checks ensuring a safe and compliant workplace for all team members.

What Were Looking For:

• Proven Leadership Experience: Demonstrated success in leading and empowering diverse highperforming teams with an inclusive leadership style.
• Strategic and Analytical Mindset: Strong strategic thinking and problemsolving skills with the ability to make datadriven decisions that drive operational success.
• Influential Communication and Emotional Intelligence: Exceptional interpersonal and communication skills with the ability to influence positive outcomes and build meaningful relationships.
• Operational Excellence and Systems Leadership: Advanced systems administration skills with experience optimising operational processes for efficiency and effectiveness.
• Time Management and Prioritisation: Proven ability to prioritise tasks manage deadlines and optimise workflows in a fastpaced dynamic environment.
• Collaborative and Inclusive Leadership: A leadership style that fosters inclusion collaboration and empowerment enabling team members to excel.
• IT Competency and Practice Management Software Experience: Familiarity with industry practices including advanced IT competencies and practice management software. Knowledge of PracSuite and HubSpot is advantageous.

Essential Requirements:

• Current Working with Children Check
• NDIS Worker Screening Check

Why Join Peninsula Plus

At Peninsula Plus you will be part of a forwardthinking inclusive team where your leadership will make a meaningful impact on our community. If you are seeking a longterm position where you can inspire innovate and grow we would love to hear from you.

How to Apply:

To express your interest please submit your resume along with a cover letter specifying your work availability.
Only shortlisted applicants will be contacted.

Be a leader who inspires excellence. Join Peninsula Plus and make a difference