Customer Service Agent

Were Hiring Customer Service Agents!
Join our team and support our growing regulated online sports betting and casino operation serving players across Canada since 1999!
Positions Available:
Day Night Shift (Night shift pays a premium of $1/hour)

Compensation & Benefits:
Pay: $41600/year or $20/hour. 40 hours paid weekly.
Bonus: Quarterly performance bonuses up to 10%.
Insurance: Premium group health insurance (post probation) 80% employer covered
Retirement: Companymatched private retirement plan after one year.
Additional Perks: Two paid breaks and a paid lunch hour daily gym memberships after three months fulltime schedules with a four on three off rotation.

Responsibilities:
Assist customers in our Online Sportsbook & Casino via live chat email and phone.
Provide quality customer experiences lending to our ambitious growth plans in Canada.


 

Qualifications :

Customercentric outgoing and empathetic.
Thrive in fastpaced environments
Excellent written and oral English skills.
Proficient in Microsoft Office and basic math.
Previous knowledge of customer ticketing systems is an asset.
French is an asset but not required.
 

Additional Information :

About Us: Sports Interaction based on Montreals South Shore is Canadas oldest sportsbook. Partnered with Entain we offer growth opportunities within Canada and globally.
Schedule:
24/7 operation with dedicated overnight team positions.
Weekend and evening availability required.
3 consecutive days off per week

Workspace:
First weeks of paid training onsite. Hybrid working model in office approx. once per week. .
Must live within commuting distance of Montreals South Shore.

Start Date: April 22nd with onsite interviews week of March 17th.

 

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

Yes

Employment Type :

Fulltime