User Education Specialist IFS Technology
User Education Specialist IFS Technology
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Job Description
We are seeking a seasoned User Education Specialist to drive the rapid adoption of IFS Solutions among our partners customer organizations and end users. Our customers are both external and internal end users within IFS. This role is central to our mission of delivering customer value by empowering stakeholders with timely relevant and impactful educational content. The ideal candidate will have a clear vision for superior user education and documentation enabling users to independently find solutions and reducing reliance on the owning teams. This is an excellent opportunity to work alongside Product Marketing and enablement teams contributing to our innovation and customer success in the enterprise software industry.
This role is within the Platform & Infrastructure team in IFS RnD. Within this team we work with Authentication Observability Security CI/CD Cloud Engineering Databases Kubernetes and much more things that lay out the foundation of our Platform for applications.
Key Responsibilities:
- Content Development: Generate highquality technical and user education content derived from development notes business requirements and support case analysis.
- Educational Strategy: Craft and implement educational initiatives that enable rapid adoption of our solutions ensuring users can quickly access the information they need.
- Media Selection & Recommendation: Identify and recommend appropriate media and tools available in the market to maximize the impact and reach of educational content.
- Stakeholder Empowerment: Empower users by providing clear accessible documentation and educational materials that promote selfsufficiency and reduce dependency on owning teams.
- Collaborative Partnership: Work closely with stakeholders within IFS to ensure that our technologies are understood and utilized in the right way to ensure maximized benefit of the end consumers.
- Continuous Improvement: Maintain an uptodate understanding of enterprise software trends technologies and customer pressures using this insight to refine content and education strategies.
Qualifications :
- Experience: A proven track record in the enterprise software industry with demonstrable experience in user education or technical content development.
- Technical Expertise: Strong knowledge of key enterprise software/IT trends business drivers and customer needs with the ability to translate technical information into accessible content.
- Content Development Skills: Exceptional ability to create organize and present educational content that addresses both technical and usercentric challenges.
- Strategic Thinking: A structured and strategic approach to content creation and educational program development with a clear vision of how superior user documentation can drive customer success.
- Communication & Collaboration: Excellent communication skills and a collaborative mindset capable of working effectively with crossfunctional teams including Product Marketing and enablement professionals.
- Tool Proficiency: Awareness and experience with modern educational tools and media platforms that enhance the user education experience.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
