Customer Service Team Manager
Customer Service Team Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Do you have what it takes to shine Lead the Way at VictorianPlumbing.co.uk!
Are you a customer service extraordinaire with a flair for motivating a team Do you dream of exceeding expectations and fostering a collaborative environment thats anything but leaky Then dive right in VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our team at VictorianPlumbing.co.uk!
In this role youll be the cornerstone of our customer service function ensuring a smooth flow of exceptional service that leaves a lasting impression. Picture yourself as a coach a mentor and an inspirational leader someone who creates a supportive environment where your team can truly flourish and contribute their unique talents.
Through clear communication delegation and a keen eye for performance youll guide your team to new heights of customer satisfaction. Were talking setting new standards fostering a culture of continuous improvement and playing a pivotal role in shaping the future of how we serve our customers.
Heres a glimpse of what youll be doing:
Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions. After all going the extra mile is what sets us apart!
Lead by Example: Be the embodiment of our company values and inspire your team to follow suit. Lets create a powerhouse of motivated and engaged individuals!
Unleash Your Teams Potential: Share your wisdom and expertise to coach and develop your team empowering them to achieve their goals and career aspirations.
Build a Dream Team: Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results!
Communication is Key: Youll be the bridge between your team other departments and our valued customers. Excellent communication skills are a must!
Do you have what it takes to BOSS your Career with us
Are you the perfect fit
Proven management and leadership experience in a call centre environment is a must.
You have exceptional people skills and a passion for creating a positive and motivating team spirit.
Customer service/call centre experience is a nobrainer.
You possess ability to untangle complex customer conundrums. No situation is too tricky for you to navigate challenges are just opportunities to showcase your problemsolving expertise!
Taking initiative and resolving issues independently is your forte.
Adaptability is key you thrive in a fastpaced and growing environment.
Your communication skills written and verbal are topnotch and you have a professional telephone manner.
Numbers and IT Youve got this. You can utilise all our internal systems with ease.
A positive and enthusiastic attitude with the ability to embrace change is the final ingredient!
If youre ready to make a splash in a dynamic and rewarding environment we want to hear from you! Join VictorianPlumbing.co.uk and be a part of our customer service success story.
Contract Type: Full Time Permanent
Salary: 27000 increasing to 30000 after successful probation period
Location: Victorian Plumbing Sustainability Way Leyland Lancashire PR26 6TB
Training: The normal place of work for this role will be atour new site in Leyland but we would require the successful candidate to undertake their first 68 weeks of employment at our existing site in Skelmersdale for their training period.
Working Hours: 40 hours per week
Monday Friday on a rotation of shifts between the hours of 08:00 and 18:00*
Example:
Week One: 08:00 16:30
Week Two: 09:30 18:00
*Our Skelmersdale contact centre is buzzing with activity! Where were open on weekdays from 8 a.m. until 9 p.m. and we keep the energy going on weekends too (colleagues usually work just one weekend out of every four). As for our Leyland contact centre were starting with slightly different hours as detailed above but stay tuned! Business needs might lead to changes and if they do well make sure to give our colleagues plenty of notice.
Interview Stages:
Our friendly recruitment team may reach out to you before an interview offer to chat about a few details like commuting your notice period or any questions we might have about your application.
If youre shortlisted youll have a onestage interview with our Customer Service Manager. This interview will include some competencybased questions and a prioritization task.
Our Commitment to Diversity and Inclusion
At VictorianPlumbing.co.uk we are dedicated to creating an inclusive and respectful workplace. We celebrate our differences and believe in equal opportunities for all. We do not discriminate based on sex religion political beliefs race age sexual orientation marital status disability gender reassignment pregnancy or maternity.
As a Disability Confident Committed Employer we ensure that our recruitment process is accessible to everyone. If you require any adjustments to participate in the application process please let us know as soon as possible.
Employment Type
Full Time
