Hotel Operations Analyst
Hotel Operations Analyst
Posted on :
26-02-2025
Employer Active
1 Vacancy
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Job Description
This professional will be responsible for optimizing hotel operational processes through data analysis and business intelligence with a primary focus on providing direct assistance to the Vice President of Operations. The role combines data analysis for strategic decisionmaking with coordination and administrative support to ensure smooth operations and critical project execution.
Reporting & Internal Relations:
Reports to:
Vice President of Operations.
Collaborates with:
- Marketing Guest Experience Finance Human Resources and Technology teams.
- Operational areas such as Front Desk Housekeeping Maintenance and Food & Beverage.
Key Responsibilities:
Assistance to the Vice President of Operations:
- Provide direct administrative and operational support to the Vice Presidency including managing schedules coordinating meetings and following up on commitments.
- Prepare documentation presentations and special reports for strategic meetings.
- Facilitate communication between the Vice Presidency and various operational departments ensuring the effective implementation of initiatives and projects.
Data Analysis & Reporting:
- Collect process and analyze hotel operational data (occupancy revenue costs service indicators among others).
- Develop dashboards and reports using Business Intelligence tools (Power BI Tableau etc.) to support strategic decisionmaking.
Operations Optimization:
- Identify opportunities for improvement in operational processes through data analysis and propose corrective actions.
- Monitor key performance indicators (KPIs) and collaborate on the implementation of strategies aimed at efficiency and continuous improvement.
Strategic Project Management:
- Coordinate and track operational improvement projects ensuring deadlines and objectives are met.
- Collaborate with various departments to implement initiatives that maximize profitability and customer satisfaction.
Business Intelligence Solutions Implementation:
- Evaluate and implement new technological tools and BI systems that facilitate data visualization and analysis.
- Train the team on the use of these tools and the correct interpretation of data insights.
Requirements & Competencies:
Education & Experience:
- Bachelors degree in Hospitality Management Tourism Industrial Engineering Economics or related fields.
- Proven experience in hotel operations data analysis and/or executive assistance roles in dynamic environments.
Technical Knowledge:
- Advanced proficiency in BI tools (Power BI Tableau QlikView etc.) and data analysis.
- Expertise in advanced Excel and PowerPoint.
- Familiarity with hotel management systems (PMS CRS etc.) and booking platforms.
Skills & Personal Competencies:
- Strong analytical skills and attention to detail.
- Ability to clearly and effectively communicate findings and recommendations both verbally and in writing.
- Excellent organizational and time management skills essential for coordinating executivelevel schedules and meetings.
- Proactive mindset critical thinking and resultsoriented approach.
- Strong teamwork skills and ability to work under pressure in dynamic environments.
Employment Type
Full Time
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