Application Production Support Specialist
Application Production Support Specialist
Posted on :
26-02-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application Production Support Specialist
Location: Montr al QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00am to 5:00pm
Job Description:
MISSION AND OBJECTIVES:
- The APS Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.
- Such tasks include change request incident and problem management for the department.
- The incumbent will be required to provide solutions to technical issues in a short time frame.
- Act as a technical point of contact for all application related issues.
- Troubleshoot the issues by meticulous analysis of database objects and respective servers look for consistent improvements and communicate the impact and resolution to the requestor.
- Work further on automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health.
- Assist the user community to resolve technical issues.
- Coverage during weekend and offhours are on an as needed basis.
MAIN RESPONSIBILITIES
- Manage daily operations requests for assistance and oversee the production applications
- Ensure issues are identified tracked reported on and resolved in a timely manner
- Manage operations expectations effectively and participate to any task force required by operations if needed
- Perform level 1 and 2 support and complex analysis of reported issues and evaluate alternative business solutions and workarounds to minimize the impacts
- Prepare Test strategy Test scenarios and test cases for the defects identified
- Guarantee the escalation of problems to the adequate IT organization (local global internal or external groups service providers or entities) to ensure ontime resolution; manage priorities depending on the criticality of the requests and production failures.
- Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
- Liaison and discussion with the client Paris central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
- Work with external infrastructure monitoring and DBA team to fix the incidents.
- Ensure a smooth follow up of all technical processes (Online STP and batches )
- Understand the database concepts and provide extractions to users whenever required
- Participate to the night support of the application and undertake the appropriate actions both functional and technical
- Closely follow up of all generated logs (Online STP batches) and alerts and monitor the flows dashboards
- Ensures presence monitoring and checks during application rollouts and DR exercises.
- Guarantees optimal working of the application providing technical support and adhoc recovery plans
- Ensure excellent Communication reporting and escalation as and when needed.
- Responsible and accountable to strictly and consistently adhere to CIB2S NAR IT Governance policies and procedures Incident management Vendor management and change management
QUALIFICATIONS
- fields; Post graduation on technical area are considered a plus.
- Minimum 6 years financial industry experience with an emphasis on Custody activity
- Prior business analysis experience in an application support environment
- Experience with PL/SQL developer
- Familiarity with Autosys Quality Center Sailpoint ServiceNow and Jira.
- Experience in Custodian Industry is a must.
- Prior experience working on Banking application is a strong plus.
- Prior experience creating requirements documents functional specifications process flow diagrams and procedures
- Strong knowledge of asset setup corporate actions tax domestic settlements income or cash processing is a must in custody domain (at least 2 of these).
- Good written and spoken English is a must.
- Strong Corporate Actions/Tax knowledge in US Market is a major plus
- Overall General IT knowledge is a must
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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