Guest Service Agent - Arabic Speaking
Guest Service Agent - Arabic Speaking
Posted on :
25-02-2025
Employer Active
1 Vacancy
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Job Description
- Greet and assist guests with checkin and checkout in a professional and friendly manner.
- Provide information regarding hotel services amenities and local attractions.
- Handle guest inquiries requests and complaints efficiently and courteously.
- Process reservations cancellations and modifications accurately.
- Ensure guest accounts are settled properly and handle payments.
- Maintain a thorough knowledge of hotel policies procedures and operational standards.
- Manage and resolve any issues or concerns raised by guests during their stay.
- Assist with coordinating guest services and any special requests or arrangements.
- Communicate effectively with other departments to ensure seamless guest service.
- Uphold the hotels standards of service and cleanliness at the front desk area.
Qualifications :
- Previous experience in a Front Desk or Guest Services role in a hospitality environment is preferred.
- Must be fluent in Thai Arabic and English (both written and spoken).
- Excellent communication and interpersonal skills with a positive attitude.
- Strong attention to detail and organizational skills.
- Ability to handle difficult situations and remain calm under pressure.
- Knowledge of hotel management software (e.g. Opera) is a plus.
- Professional appearance and demeanor.
- Ability to work flexible hours including evenings weekends and holidays.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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