Staff IT Application Software Engineer - GTM

Your Career

Fastpaced fastchanging and unpredictable defines our information technology team. We are looking for analytical agile and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

Join a dynamic and fastpaced team of seasoned developers & support engineers to support critical order to cash applications. 

Your Impact

• Technical Support: Provide advanced support for Salesforce CPQ Sales and Service Cloud issues troubleshooting and resolving escalated problems.
• Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
• Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues if needed
• Creating problem management JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
• Configuration Management: Assist in configuring and maintaining CPQ Sales and Service Cloud settings including product rules pricing and discounting structures.
• User Training: Conduct training sessions for endusers to enhance their understanding of CPQ Sales and Service Cloud functionalities and best practices.
• Documentation: Create and update support documentation knowledge base articles and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
• Collaboration: Work with crossfunctional teams including sales product management and IT to address and resolve CPQ Sales and Service Cloudrelated challenges.
• Maintain agreed SLAs MTTA and MTTR.
• Required to work in the shift model to provide global and oncall support.

Qualifications :

Your Experience 

• Bachelors degree in Computer Science Information Technology or a related field.
• Must have 5 years of experience in
  • Salesforce Knowledge: Strong understanding of Salesforce CPQ Sales and Service Cloud and its integration with other Salesforce products.
• Strong Lead to Cash business process understanding.
• Analytical Skills: Ability to analyze issues and provide effective solutions promptly.
• Communication: Excellent verbal and written communication skills to interact with technical and nontechnical users.
• ProblemSolving: Strong problemsolving skills to address complex CPQ Sales and Service Cloud scenarios.
• Attention to Detail: Meticulous attention to detail in configuration and documentation.
• Familiarity with ITIL framework and best practices for incident management
• Certifications domain knowledge : Salesforce CPQ Specialist Sales and Service Cloud certification is preferred.
• Must be local in SF bay area to be onsite

Additional Information :

The Team

Working at a hightech cybersecurity company within Information Technology is a onceinalifetime opportunity. Youll join the brightest minds in technology creating building and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

Were connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fastpaced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $124000 $201500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship: Yes