Organizational Change Manager

The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption higher ultimate utilization of and proficiency with the changes that impact Visas employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design develop execute and manage organizational change management strategies and plans
• Design develop deliver and manage communications strategies plans and deliverables to create awareness about changes and drive adoption of tools and processes
• Evaluate and ensure user readiness
• Conduct impact analysis and change management assessments including change readiness
• Provide input document requirements and support the design and delivery of end user training
• Define and measure success metrics and monitor change progress
• Identify analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Identify and manage relationships with key stakeholders
• Identify and manage relationships with executive sponsors
• Consult and coach project teams
• Support and engage senior leaders
• Coordinate efforts with other subject matter experts
• Integrate change management activities into project plans
• Track and report issues and action items
• Work with virtual teams located in different time zones and with differing cultures
• Represent the Digital Enablement Solutions team and be a strong vocal customer/user advocate
• Be a change agent
   

• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Prosci or other change management certification or designation is desired
Strong process orientation and a solid understanding of organizational change management principles methodologies tools and best practices
Experience with project management approaches tools and phases of the project lifecycle
Track record of ontime on scope high quality implementations
Selfmotivated with the ability to exercise independent judgment with minimal direction from senior management
Ability to coordinate activities within crossdivisional and crossfunctional teams
Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments
Excellent verbal written and presentation skills in particular demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
Excellent active listening skills
Wellhoned influencing skills ability to negotiate and gain consensus between organizations where competing priorities exist
Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success
Ability to analyze complex situations set goals and objectives and manage situations to satisfactory completion
Simplifier able to breakdown ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
Collaborative and flexible able to draw together and work with crossfunctional and geographically dispersed teams
Curious and creative able to push boundaries ask why and why not and is tenacious with problemsolving with a propensity to persevere
Understanding of User Experience and Design Thinking principals tools and techniques are a plus
Strong customer service and analytical skills
Acute business acumen and understanding of organizational issues and challenges
Must have a passion for championing customer experience
Proficiency with Microsoft Office products for Windows including Word Excel and SharePoint

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime