Customer Support Representative
Customer Support Representative
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Job Description
Control the Route Power the Bots Shape Smart Deliveries!
Autonomous mobility isn t just the future it s the now and Avride is at the wheel. With over 10 million autonomous miles and 200000 successful deliveries they re redefining smart transportation with AIdriven selfdriving vehicles and delivery robots. Their cuttingedge technology adapts to any environment making roads safer and logistics seamless. Be part of the revolution driving the world forward!
Job Description
As a Customer Support Representative you will ensure the seamless operation of AIpowered delivery robots by monitoring assisting and remotely guiding them along their routes. You will define operational areas report incidents and escalate issues when necessary. This role demands technical proficiency quick decisionmaking and strong problemsolving skills to support Avride s cuttingedge autonomous mobility solutions.
Shift: Rotating Shift ( Day and Night)
Salary: $1.900.000 COP
Work setup: Onsite Bogot
- Accurately update shift statuses in the system.
- Accept and process all assigned requests within SLA.
- Assist autonomous robots in navigating their designated routes.
- Provide safe and precise remote commands to the robots.
- Define and adjust operational areas on the map.
- Log interventions and process requests efficiently.
- Report robot incidents promptly within SLA guidelines.
- Escalate issues to appropriate teammates via the platform.
Requirements
- English proficiency (B2 Level).
- Technical expertise in AIdriven platforms robotics or remote monitoring.
- Previous experience in customer service campaigns (technical support preferred).
- Strong understanding of basic traffic rules and map reading/navigation skills.
- Quick reaction time and the ability to multitask effectively.
- Strong problemsolving skills with the ability to escalate incidents appropriately.
- Experience with computer simulators or gaming navigation tools is a plus.
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth.
With 800 clients worldwide and a growing team of 9300 professionals Emapta continues to redefine industry standards. Be part of our success story in Colombia where your skills are valued and your career ambitions are nurtured. Apply now!
#EmaptaExperience #EmaptaEra
The Qualifications We Seek English proficiency (B2 Level). Technical expertise in AI-driven platforms, robotics, or remote monitoring. Previous experience in customer service campaigns (technical support preferred). Strong understanding of basic traffic rules and map reading/navigation skills. Quick reaction time and the ability to multitask effectively. Strong problem-solving skills with the ability to escalate incidents appropriately. Experience with computer simulators or gaming navigation tools is a plus.
Employment Type
Full Time
