Associate Knowledge Management Specialist

Our Knowledge Management Specialists are responsible for creating maintaining and optimizing our companys knowledge base systems. This role ensures that information is accurate accessible and wellorganized by developing and updating documentation managing content within the platform and implementing best practices for knowledge transfer.

Location: This is a remote role in the United States. Regular hours are Monday through Friday from 8am to 5pm.

Responsibilities:

• Develop engaging clear and userfriendly content incorporating SEO techniques to enhance visibility.
• Update and refine existing website content to ensure accuracy and relevance.
• Manage the migration of updated technical literature ensuring a seamless transition.
• Edit and proofread new content to maintain highquality standards before publication.
• Collaborate with crossfunctional teams and subject matter experts to gather insights and synthesize information.
• Stay current with industry trends by pursuing ongoing professional development in content design and technology.

Qualifications :

Required Qualifications

• Strong written and verbal communication skills with the ability to create clear informative content.
• Skilled in organizing managing and retrieving information efficiently.
• Ability to research develop and deliver training materials for new hires and ongoing education.
• Quickly comprehends complex technical concepts and translates them into accessible content.
• Proficient in creating userfocused instructional materials such as manuals and guides.
• Strong attention to design composition and brand standards for highquality documentation.
• Ability to manage multiple projects while maintaining accuracy and meeting deadlines.
• Proficiency in CRM systems Microsoft Office Suite and presentation software to enhance productivity.
• Works independently while effectively collaborating with employees at all levels.
• Selfmotivated with a proactive approach to problemsolving and continuous learning
• Bachelors degree with a minimum of three (3) years of relevant experience required.
• In lieu of a Bachelors degree an Associates degree with a minimum of five (5) years of experience in a technical support call center or field service environment is required.
• If no degree is held seven (7) years of related technical support call center experience is required.
• Experience with troubleshooting routers and WiFi is required. 

Additional Information :

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40000 USD $66000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.

Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts we invite you to voluntarily share your gender ethnicity and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.