Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative
Contract Details: Fulltime Professional Services Contract
Company Overview:
Grupo Noa International is a global leader in providing innovative solutions in the field of business process outsourcing. With over 17 years of experience we have established ourselves as a trusted partner for our clients offering a wide range of services including call center solutions virtual assistants and backoffice support.
Job Summary:
We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing exceptional customer service and support to our clients. Your main goal will be to ensure our customers are satisfied with our services and to build longlasting relationships with them.
Key Responsibilities:
Respond to customer inquiries and concerns in a timely and professional manner
Provide accurate and efficient information to customers regarding our services products and policies
Handle and resolve customer complaints and escalate issues when necessary
Maintain a high level of product and service knowledge to effectively assist customers
Communicate with customers through various channels such as phone email and chat
Collaborate with other team members to ensure customer satisfaction and maintain a positive work environment
Meet and exceed performance targets and goals set by the company
Continuously identify opportunities for process improvement and provide feedback to management
Qualifications:
Minimum of 12 years of experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Ability to work in a fastpaced and dynamic environment
Proficient in using Microsoft Office and other computer applications
Fluent in English and Spanish (Native or near to Native)
Availability to work Central Europe time including weekends and holidays if required.
Previous experience in the BPO industry is a plus
Benefits:
Competitive salary
Fulltime remote position
Opportunity for growth and advancement within the company
Training and support from experienced professionals
Fun and dynamic work environment
If you are a driven and enthusiastic individual with a passion for customer service we want to hear from you! Join our team at Grupo Noa International and help us connect businesses with the world.
Technical Requirements:
1. Minimum 8GB RAM
2. Minimum 4th gen processor (i3 8GB RAM) (i5 4GB RAM) (i7 4GB RAM) / Ryzen 3000 series or newer
3. 10MB Download and 5MB Upload Speed
4. Must have USB Headsets
5. Must have a LAN Cable connection
We have 2 Schedules available: MondayFriday: 9:00 AM 6:00 PM Central European Time (CET) and 9:00 AM 2:00 PM Central European Time (CET)
Join our dynamic and growing team at Grupo Noa International and contribute to our organizations success by finding the right talent to help us achieve our goals.
*** IMPORTANT NOTICE ***
- The interview must be held from the location you will be working from and the equipment you will be using. If you pass the interview then our IT department will need to do a PC check. Your interview will be held through a video call so please wear business attire.
Employment Type
Full Time
