Front Office Supervisor
Front Office Supervisor
Posted on :
22-02-2025
Employer Active
1 Vacancy
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Job Description
- To present a professional friendly and efficient impression of the Hotel at all times.
- To ensure that all tasks relating to guest comfort guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
- To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
- To attend any meetings and training sessions as required for the position.
- To manage and report all emergencies and complaints using the procedures set by the Hotel.
- To be aware of guests needs at all times to make available knowledge and resources to meet those requirements.
- To be fully conversant with all facilities and services of the Ibis Ankara.
- To be conversant with the responsibilities and duties of staff and management at Ibis Alsancak zmir.
- To be fully conversant and comply with the hotel quality / service programme.
- Supporting training and supervising front office staff.
- Ensuring that all customerrelated tasks are handled accurately and on time to improve guests experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HRrelated tasks.
- Preparing monthly management reports on customer feedback bookings and cancellations.
Qualifications :
- Minimum 3 years of experience in same position
- Strong in written & spoken English
- Have experienced in operating Front office
- Having the ability to manage problems with medium and longterm solutions
- Completed military service for male candidates
- Organizing business operations and routines
- Monitoring occupancy rates and room prices to maximize profitability while ensuring guest satisfaction
- Ensuring a healthy working environment
- Basic accounting skills
- Computer skills and the ability to learn new skills quickly
- A professional appearance
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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