Active Directory Security Support
Active Directory Security Support
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Technical Proficiency:
Microsoft Active Directory and PowerShell expert knowledge
Experience with security configurations for Active Directorybased enterprise networks
Knowledge of and experience with Tenable Identity Exposure
CIS Security Assessments (SA) remediation
Experience in working with NATO
Experience of working with NATO Communications and Information Agency
Experience of working with national Defence or Government entities
Active Directory security operations:
Operate the Tenable Identity installations in coordination with the Continuous Vulnerability Assessment and Identity and Access Management teams
Monitor the Tenable Identity Exposuregenerated events detect and support remediation of Active Directory incorrect permissions/roles/groups configurations
Report the identified CIS security incidents following the NCIA procedure and support the security investigations
Create monthly AD security compliance reports including the amounts of active inactive and disabled users and service accounts
Support the installation/configuration and upgrade the Tenable Identity Exposure installations in scope of this SOW following the NCIA change management process and using NCSC security configurations to ensure compliance of the managed networks with NATO Security Directives
Support the development of mitigation and remediation plans following the identification and assessment of cybersecurity risks for Active Directories in scope
Assist with complex remediation activities for the NATO CIS in scope of this SoW; conduct remediation activities in collaboration with the NCIA Service Delivery Managers
Ensure adequate level of systems/data protection is implemented for NISC managed CIS in accordance with NATO Security policies and directives
Perform all operation support and maintenance activities described in Annex C
Log and track Service and Change requests using the enterprise ticketing system (ITSM)
Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels
Escalation:
Escalate complex issues to appropriate teams when necessary
Follow up on escalated issues to ensure timely resolution and user satisfaction
Knowledge Base Management:
Contribute to the creation and maintenance of a knowledge base documenting common issues and solutions
Share knowledge and best practices with team members to improve overall service quality
Performance Monitoring:
Monitor support metrics and KPIs to ensure highquality service delivery
Participate in regular reviews to identify areas for improvement and implement corrective actions
Automation and Efficiency:
Develop and implement automation scripts to streamline routine support tasks such as software installations updates system and software checks and notifications
Utilize automation to create workflows for repetitive tasks improve service efficiency and proactively implement solutions
Communication and Collaboration:
Communicate effectively with internal user community to understand their issues and provide clear instructions
Collaborate with IT teams to resolve issues and improve service delivery
TransitionIn:
The Contractor shall start the execution of the contract by implementing the transitionin HandoverTakeover (HOTO) plan
The Transitionin HandoverTakeover (HOTO) plan shall include at the minimum:
o Detailed HOTO schedule with GANTT chart
o Resources and PFE required from the Purchaser for successful execution of HOTO plan
o Risk register
Handovertakeover period will be divided in two parts; Shadowing and Reverse Shadowing.
o For the TransitionIn HOTO Shadowing will be the monitoring of Purchaser s activities by the Contractor for each product listed in Annex C. Reverse shadowing will the monitoring of the Contractor activities by the Purchaser for item listed in Annex C
TransitionOut:
Whatever the cause or the triggering event of the contract coming to an end the Contractor shall end the execution of the contract by implementing the transitionout HandoverTakeover (HOTO) plan
The transitionout HandoverTakeover plan to be executed for contract closure or contract termination shall include at the minimum:
o Detailed HOTO schedule with GANTT chart
o Transition to The Purchaser of any tools procedures training and documentation used by The Contractor to execute this SOW
o Resources and PFE required from the Purchaser for successful execution of HOTO plan
o Risk register
Employment Type
Full Time
