Logistics Claim Operator
Logistics Claim Operator
Posted on :
22-02-2025
Employer Active
1 Vacancy
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Job Description
- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation report theft notification and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports including video written incident reports valuation estimates etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer shipper consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate highvalue declinations with management to discuss possible recourse
Qualifications :
- Required proficiency in Microsoft Excel including but not limited to basic reporting functions and formatting VLOOKUP and pivot tables
- 1 years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem solving skills
- Flexibility to work in a fastpaced teamoriented environment
- Superior attention to detail organization crossgroup collaboration and project management skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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