Desktop Support Executive at Las Colinas Irving TX Midland TX Big Lake TX Onsite
Desktop Support Executive at Las Colinas Irving TX Midland TX Big Lake TX Onsite
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Salary Not Disclosed
1 Vacancy
Job Description
Requirement details:
Role: Desktop Support Executive
Location: Las Colinas Irving TX / Midland TX / Big Lake TX (Onsite)
Experience: 5 Years
Duration: Long Term
Job Description:
Essential Skills:
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Win 10 Win 11 & MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Windows system administration
- Strong Troubleshooting Skills
- Hardware operating system & software knowledge of laptops desktops & mobile devices printers etc.
- Working knowledge of supporting computer peripherals like printer scanners and nonstandard devices etc.
- Understanding of active directory networking
- Hardware operating system & software knowledge
Role Description:
- Provides secondline investigation and diagnosis.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines
- Logs relevant incident/service request details as per process in ITSM tool.
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with Quality Health Safety Environment (QHSE) and IT policies
- Liaises with clients IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install Move Add and Change) of End user hardware (Laptops desktops mobile devices printers desk phones meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Creates/maintain documentation for scope of work
- Special events coverage meeting room & VCON & voice devices support
- Centralized hardware and Spare part stocking and local site inventory management and asset management
- Stock management
- Break fix services to nearest small sites leveraging shipping options (Device exchange or Loaner PC)
- Hardware vendor coordination for Break fix
- Imaging & provisioning of devices. Setup and build workstations
- Update AMDB including hardware and software
- PC and other devices logistics management
- Coordinate activities with third parties to resolve the IT issues or complete service requests
- Follow standard operating procedures as documented in the knowledge management system.
- Providing trainings / demos when needed to end users
- Onsite admin tasks e.g. backup OS migration.
- Onsite Operational support of Industrial mobility devices
- Mobility Operational support for company owned mobile phones / tablet devices and BYOD
- Asset Disposal
- Coordinate with regional/global support groups for endtoend request resolution and escalation.
- Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
- Operational support for nonnetwork connected HBO AIO Printer / Scanner / Fax
- Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines
Employment Type
Full Time
