Team Leader - Business Support Health Services

Qualifications :

Required Qualifications:

• Bachelors degree or direct and applicable work experience
• 5 years of operational work experience that reflects successful management of complex/integrated business systems applications or platforms and operational business processes driving a team to deliver results and an understanding of the Agile/Product delivery model.
• Broad understanding of health care system care management systems and operations.
• Problemsolving optimization experience.
• Financial Services or Insurance industry experience including knowledge of relevant regulations.
• Leadership skills typically gained through a combination of product/project or informal leadership that demonstrates knowledge of work processes services and leadership competencies. Ability to effectively coach and mentor others and lead with a teamcentric approach to work through change.
• Strong analytical and critical thinking skills combined with a creative continuous improvementfocused approach. Proactively recommends improvements to systems/processes.
• Outstanding workflow management.
• Ability to effectively manage through complexity and ambiguity.
• Strong written and verbal communication skills including strong group/meeting facilitation skills. Ability to effectively communicate complex information with varied audiences such as internal and external leaders team members vendors or customers.
• Effective consulting skills and the ability to influence others. Proven success building relationships and collaborating with functional and technical teams to drive results.
• Strong technical acumen with the ability to learn new systems quickly. Proficiency with MS Office suite.

Additional Information :

What you will do as a Team Leader for Health Services Business Support:

a. Provide leadership and support of business objectives and produce results that are effective accurate timely and on target to meet business and stakeholder needs. Identify monitor cascade and communicate strategy and initiatives to team members supporting achievement of overall company result to ensure success and leverage results for future process improvements.

b. Provide daytoday leadership of financial and human resources primarily focusing on employee and leader coaching development performance improvement coordination and budgeting for Health Services Business Support.

c. With a product centric mindset lead and support team members in their roles/functions on agile teams with the overall design development implementation and ongoing management of processes required to support Health Services business teams and strategic initiatives.

d. Oversee monitoring and evaluate effectiveness of current system utilization and use as it relates to business needs/requirements; proactively research size and communicate system enhancement opportunities that drive positive outcomes and greater efficiency.

e. In collaboration with Health Services leadership support the identification prioritization and implementation of opportunities to integrate services across Wellmark and external partners to promote interventions tied to measurable results. Research and resolve complex business problems and situations through the deployment of technologybased solutions.

f. Establish and maintain effective partnerships with cross functional team members and leaders from a wide variety of business and technology teams. Demonstrate sound relationship management with business colleagues and stakeholders; is fully aware of and consistently uses team development and change management techniques.

g. Lead team to identify business and technical solutions while leveraging solutions to gain efficiencies. Identify monitor and communicate critical business metrics to ensure execution success.

h. Ensure maintenance of a comprehensive playbook of procedures and artifacts to guide the standard work completed by the team.

i. Serve as a key resource and consultant on initiatives aligned with the direction of Wellmark and division strategy. Support Health Services leadership with providing capacity planning information on activities supported by the team.

j. Collaborate with internal and external stakeholders to understand industry trends new innovative programs/service offerings in the market key competitor offerings industry consultant recommendations and services being offered by other Blues plans. Summarize and share these findings with Health Services leadership.

k. Comply with regulatory standards accreditation standards and internal guidelines remain current and consistent with the standard pertinent to assigned Health Services initiatives.

l. Other duties as assigned.a. Provide leadership and support of business objectives and produce results that are effective accurate timely and on target to meet business and stakeholder needs. Identify monitor cascade and communicate strategy and initiatives to team members supporting achievement of overall company result to ensure success and leverage results for future process improvements.

b. Provide daytoday leadership of financial and human resources primarily focusing on employee and leader coaching development performance improvement coordination and budgeting for Health Services Business Support.

c. With a product centric mindset lead and support team members in their roles/functions on agile teams with the overall design development implementation and ongoing management of processes required to support Health Services business teams and strategic initiatives.

d. Oversee monitoring and evaluate effectiveness of current system utilization and use as it relates to business needs/requirements; proactively research size and communicate system enhancement opportunities that drive positive outcomes and greater efficiency.

e. In collaboration with Health Services leadership support the identification prioritization and implementation of opportunities to integrate services across Wellmark and external partners to promote interventions tied to measurable results. Research and resolve complex business problems and situations through the deployment of technologybased solutions.

f. Establish and maintain effective partnerships with cross functional team members and leaders from a wide variety of business and technology teams. Demonstrate sound relationship management with business colleagues and stakeholders; is fully aware of and consistently uses team development and change management techniques.

g. Lead team to identify business and technical solutions while leveraging solutions to gain efficiencies. Identify monitor and communicate critical business metrics to ensure execution success.

h. Ensure maintenance of a comprehensive playbook of procedures and artifacts to guide the standard work completed by the team.

i. Serve as a key resource and consultant on initiatives aligned with the direction of Wellmark and division strategy. Support Health Services leadership with providing capacity planning information on activities supported by the team.

j. Collaborate with internal and external stakeholders to understand industry trends new innovative programs/service offerings in the market key competitor offerings industry consultant recommendations and services being offered by other Blues plans. Summarize and share these findings with Health Services leadership.

k. Comply with regulatory standards accreditation standards and internal guidelines remain current and consistent with the standard pertinent to assigned Health Services initiatives.

l. Other duties as assigned.

This job requires a noncompete agreement.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.

Remote Work :

No

Employment Type :

Fulltime