Learning and Development Specialist
Learning and Development Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Our Retail Client is on the hunt for a Learning and development Specialist to drive the objectives of the company. Responsible for designing implementing and evaluating training programs to enhance employees skills knowledge and performance.
ROLE AND RESPONSIBILITIES
- Design develop and deliver engaging training programs for retail employees including onboarding product knowledge customer service and leadership development.
- Assess training needs through surveys observations and performance metrics to identify skill gaps.
- Facilitate inperson and virtual training sessions for store associates managers and support staff.
- Collaborate with department heads to create customized learning solutions that align with business goals.
- Develop elearning modules training manuals and other instructional materials.
- Monitor and evaluate the effectiveness of training programs making improvements based on feedback and performance results.
- Stay updated with industry trends best practices and compliance requirements in retail learning and development.
- Support employee engagement and career development initiatives.
- Manage training logistics including scheduling venue arrangements and learning management systems (LMS).
- Provide coaching and mentorship to employees to support their professional growth.
PREFERRED QUALIFICATIONS AND EXPERIENCE
5 years relevant experience
Tertiary Qualification in Human Resources Education Business Administration or a related field.
Skills Development Facilitation Course by ETDP
Assessor Certification By ETDP (essential)
Train the Trainer Certification
OPETDP Diploma and Registered SDF
Previous experience in Retail Industry
Microsoft Office Efficiency and basic skills
Employment Type
Full Time
