Bilingual Customer Service Representative - Producer Services
Bilingual Customer Service Representative - Producer Services
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities
Provide superior customer experience via incoming telephone calls in a fastpaced automated highvolume contact center environment
Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful accurate timely manner consistently meeting commitments)
Ability to navigate multiple systems and applications to research analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and our products offered to our workplace benefits customers
Work collaboratively with team members and business partners to provide a positive customer experience for our caller
Assist with special requests as needed.
Complete additional tasks and other projects/duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
35 years experience of Insurance background
Customer focused mindset and dedication to providing exceptional service to employees
Previous experience in a highvolume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!
Outstanding effective and service focused communication skills both verbal and written
Proficient in computer skills multiapplication navigation and multitasking
Accepts accountability
Employment Type
Full Time
