Help Desk Customer Support Tech 1
Help Desk Customer Support Tech 1
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1 Vacancy
Job Description
Job Title: IT Support Specialist/ Help Desk Support EntryLevel
Austin TX Onsite
Note: Candidates with State or Federal Experience Required
Are you looking to kickstart your IT career with handson experience in a IT support environment We have an exciting onsite opportunity in Austin TX offering growth and development for the right candidate!
Position: IT Client Support Entry Level
Location: Onsite Downtown Austin TX
Shifts: Night Shift (5:45 PM 6:15 AM) Possible Day Shift (5:45 AM 6:15 PM) Rotating Weekends
Key Responsibilities
- Provide technical support for hardware and software
- Answer customer calls troubleshoot and resolve IT issues
- Assist with help desk desktop support and data center operations
- Monitor report and escalate issues as needed
- Perform preventative maintenance on equipment (lifting up to 40 lbs.)
- Work independently and in a team setting to meet customer needs
Qualification
- 1 year of experience in IT support help desk or customer service
- Strong communication and problemsolving skills
- Ability to multitask and adapt to changing work demands
- Experience with Microsoft Office Suite (Teams Word Excel PowerPoint Visio) is a plus
- Knowledge of security requirements and reporting procedures preferred
Duration: March 2025 August 2025 (with possible extensions)
This is a great opportunity to gain realworld IT experience and work alongside a dedicated team in a fastpaced environment. Apply Now
Employment Type
Full Time
