drjobs Help Desk Customer Support Tech 1

Help Desk Customer Support Tech 1

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1 Vacancy
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Job Location drjobs

Austin, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: IT Support Specialist/ Help Desk Support EntryLevel

Austin TX Onsite

Note: Candidates with State or Federal Experience Required

Are you looking to kickstart your IT career with handson experience in a IT support environment We have an exciting onsite opportunity in Austin TX offering growth and development for the right candidate!

Position: IT Client Support Entry Level
Location: Onsite Downtown Austin TX
Shifts: Night Shift (5:45 PM 6:15 AM) Possible Day Shift (5:45 AM 6:15 PM) Rotating Weekends

Key Responsibilities

  • Provide technical support for hardware and software
  • Answer customer calls troubleshoot and resolve IT issues
  • Assist with help desk desktop support and data center operations
  • Monitor report and escalate issues as needed
  • Perform preventative maintenance on equipment (lifting up to 40 lbs.)
  • Work independently and in a team setting to meet customer needs

Qualification

  • 1 year of experience in IT support help desk or customer service
  • Strong communication and problemsolving skills
  • Ability to multitask and adapt to changing work demands
  • Experience with Microsoft Office Suite (Teams Word Excel PowerPoint Visio) is a plus
  • Knowledge of security requirements and reporting procedures preferred

Duration: March 2025 August 2025 (with possible extensions)

This is a great opportunity to gain realworld IT experience and work alongside a dedicated team in a fastpaced environment. Apply Now

Employment Type

Full Time

Company Industry

About Company

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