This is a remote position.
Construction Operations Administrator
Working Hours
- Monday to Friday 7am4pm Perth Time with hour unpaid break
About the Role
Join a premier architectural building company as an Operations Administrator ensuring seamless administrative and project management support. Work closely with a passionate team delivering highend residential projects managing client communication project coordination and operational efficiency.
Core Responsibilities
Client Communication & Coordination
- Manage multiple email accounts responding within business hours (1hour response time).
- Maintain consistent client communication and project updates.
- Qualify leads and manage CRM system.
- Support client satisfaction through proactive coordination.
Project & Operations Management
- Process and allocate invoices via PX360.
- Maintain and update project schedules in Gantt Pro.
- Coordinate contractor scheduling and job costing.
- Track project budgets variations and costs.
- Maintain project documentation and team timesheets.
Compliance & Documentation
- Manage compliance documentation (SWMS safety requirements).
- Support quality control through tracking and documentation.
- Oversee document control across Dropbox and PX360.
- Coordinate financial documentation with the bookkeeper.
Marketing & Business Development
- Assist with social media and website content (@heartwoodbuilding).
- Support lead generation and CRM management.
- Create marketing content using Canva.
Key Performance Indicators (KPIs)
- Timely client responses (zero delays).
- Organized and completed project documentation before stage completion.
- No missed compliance deadlines.
- Jobs scheduled 24 weeks in advance.
- Quality control checklists completed for active projects.
- SOP documentation maintained.
- Reduced manual data entry and workflow inefficiencies.
Requirements
Skills & Qualifications
Communication & Organization
- Excellent written/verbal communication and client coordination skills.
- Strong organizational abilities with calendar and deadline management.
- Detailoriented with proactive problemsolving skills.
Technical Proficiency
- Experience with construction/project management software (PX360 Gantt Pro).
- Proficiency in Google Workspace Dropbox and CRM systems.
- Familiarity with construction documentation and compliance.
Preferred Skills
- Marketing and social media experience.
- Familiarity with Xero and estimating software.
- Understanding of project management methodologies.
Personal Attributes
- Positive attitude and strong attention to detail.
- Ability to work independently with a proactive mindset.
Skills & Qualifications Communication & Organization Excellent written/verbal communication and client coordination skills. Strong organizational abilities with calendar and deadline management. Detail-oriented with proactive problem-solving skills. Technical Proficiency Experience with construction/project management software (PX360, Gantt Pro). Proficiency in Google Workspace, Dropbox, and CRM systems. Familiarity with construction documentation and compliance. Preferred Skills Marketing and social media experience. Familiarity with Xero and estimating software. Understanding of project management methodologies. Personal Attributes Positive attitude and strong attention to detail. Ability to work independently with a proactive mindset.