Lesson Support
Lesson Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABOUT EDGE TUTOR
Are you passionate about supporting Filipino teachers Our mission is to provide thousands of Filipino teachers with fulfilling careers allowing them to work from home earn higher income advance professionally and make a real impact on their students lives.
ABOUT THE ROLE
We are looking for Lesson Support that will assign tutors to lessons monitor schedules complete tutor profiles realtime lesson monitoring and resolve tutor issues. The successful candidate must have attention to detail longterm thinking be open to feedback be highly communicative reliable punctual and have reasonable familiarity with Google Sheets and Excel. The role requires working in a shifting schedule either in the morning or graveyard shift. Your contribution to the team is to demonstrate that Edge Tutors are managed effectively by the incountry operations team to ensure their reliability and quality.
DUTIES & RESPONSIBILITIES
- You assign tutors to a lesson in the ClassIn system. You monitor the scheduling system to determine what classrooms to create.
- You will assist in the completion of tutor profiles in YoCoach and activate their profiles once it meets internal standards.
- You are responsible for the daytoday monitoring of lessons in real time. You will substitute lessons for teachers who fail to checkin on the deadline You will seek replacements within tutor groups or tutor backup school to prevent at all cost the four harms of tutor operations: missed lessons absences late and leave entry
- You will communicate to tutors via Classin Group Chat Facebook Messenger or Phone to alert them of impending classes to prevent absences or late entry.
- You will complete an EndofDay report on incidents.
- You find resolutions to tutors issues and questions (e.g. technical issues platform and processes swift workarounds for adhoc challenges) all via chat calls & emails directly
- You will overcommunicate with tutors to remind them of processes protocols and rules to help us achieve our service agreement goals
- You will produce documents like schedules to update clients about their tutors schedule.
- You will record classes as they are booked in a lesson credit tracker.
- You will continuously audit the sources of truth to maintain accuracy.
- You will devise monitoring tools for reliability and attendance.
- You will record instances that may cause penalties on the tutors side.
- You will conduct technical checks with tutors to guarantee they are technically ready to teach.
- You will collect data on tutor teaching environments to paint a picture of the technical readiness of the Edge Tutor population.
- You will produce reports that count ended lessons booked lessons instances of four harms and other information related to tutors.
- You will produce reports on tutor inquiries and how quickly we responded to each of them.
- You provide a responsive personalized and effective service to tutors to showcase our worldclass tutor support.
QUALIFICATIONS:
- Education: Bachelors degree in Education Linguistics TESOL or a related field;
- Experience: Minimum of 5 years of teaching experience in ESL with at least 2 years in a support or administrative role.
- Strong understanding of ESL instructional methods and curriculum design.
- Proficiency in Microsoft Excel for data analysis and reporting.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Detailoriented with a focus on quality assurance.
- Familiarity with online teaching platforms and attendance tracking systems.
- Ability to work collaboratively and build positive relationships with teachers and staff.
- Commitment to maintaining high standards in ESL education.
REQUIRED DEVICES:
- Desktop or laptop: Intel i5 (10th gen) or higher Windows 10 or higher
- 8GB RAM or higher
- Minimum 25 mbps network speed and a backup internet resource excluding mobile hotspot
- Backup power stations lasting at least 8 hours
WORK SETUP
- Schedule: Shifting schedule including morning mid and night shifts. We require candidates who can demonstrate flexibility and adapt to schedule changes as needed for urgent situations or business requirements.
- Workdays: Two rest days per week which may fall on either weekdays or weekends depending on the assigned schedule.
- Location: Fully remote position
BENEFITS AND PERKS:
- 100% remote setup
- Enjoy 30 vacation days per year.
- Receive a 13thmonth pay bonus.
- Benefit from healthcare coverage for you and one dependent after 30 days of.
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
