Network Engineering and Administration Lead
Network Engineering and Administration Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Onsite NYC (5 days per week)
Reports to: Associate Director Information Technology
Position Type: FullTime Exempt
The Manager Information Technology will be responsible for:
Providing helpdesk support and troubleshooting for employees using Windows and Macintosh computers.
Setting up and maintaining all computers and related hardware.
Assisting the Associate Director Information Technology with network and telephone system administration along with other ITrelated tasks.
User Support:
Provide helpdesk support and troubleshooting for 75 users on Windows 2000/XP workstations and laptops.
Install and support MS Office Raisers Edge Financial Edge Patron Edge FileMaker Pro and other applications.
Support 20 users in Creative Services and Production using Apple G4/G5 desktops PowerBooks and iBooks (OS X 10.2 10.4).
Assist remote employees manage company laptops configure remote access and VPN connectivity.
Configure and set up new PC/Mac workstations and laptops install software and manage system updates/security patches.
Maintain an inventory of IT equipment and use imaging tools like Norton Ghost for system management.
Troubleshoot and repair hardware/software issues liaise with technicians for advanced support.
Assist with Local Area Network (LAN) administration including Active Directory and Apple xServe user management.
Monitor backups using BackupExec and Retrospect ensure timely antivirus updates and manage network services (DHCP/DNS).
Administer MS Exchange (user mailboxes public folders access privileges server monitoring).
Configure and troubleshoot Alcatel LAN switches VPN clients and VLAN assignments.
Manage Active Directory (user/group creation Group Policies printer/resource publishing software patch deployment).
Monitor server health using HP Insight Manager and coordinate repairs with vendors.
Assist with Alcatel VoIP system administration including programming users phone sets and voicemail.
Handle phone system maintenance reprogramming and troubleshooting as needed.
Strong knowledge of PC setup and repair (A and/or Network certification preferred).
Proficiency in Windows 2000/XP and MS Office applications.
Experience with Apple hardware macOS and related applications.
Familiarity with Ethernet LAN infrastructure and TCP/IP preferred.
Some experience with Windows 2000/2003 Server administration is a plus.
Ability to work a rotating weekend oncall schedule.
Excellent communication skills to assist users with varying levels of technical expertise.
Strong multitasking and problemsolving abilities in a fastpaced environment.
Selfmotivated with the ability to work independently.
Bachelors degree is strongly preferred.
MCSA or MCSE certification (or progress toward it) is a plus.
An outgoing personality with a sense of humor is a plus!
Employment Type
Full Time
