Customer Relations Supervisor
Customer Relations Supervisor
Posted on :
06-02-2025
Employer Active
1 Vacancy
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Job Description
ABOUT YOUR ROLE
- Enhance customers satisfaction on Avery Dennison by increasing the responsiveness to customers request
- Manage the product development with Importer offices and its agent offices to drive sales growth
- Tighten the connection between Importer sales and internal functions (CS OM Ops & TQ).
YOUR RESPONSIBILITIES WILL INCLUDE
- To understand Importer on service development and quality requirements accordingly work with our internal department to provide solutions to meet customer needs.
- Act as the product development expert demonstrating comprehensive technical knowledge for the HTL Woven/PFL POS RFID product line.
- Effectively manage product development process from gathering customer information to artwork development costing/pricing sampling and final approval.
- Guide customers to the greatest value solution for their branding needs for a given product line.
- Attends customer presentations and meetings as required.
- Prepare global price proposals using established tools and guidelines. Consults with Importer Sales when competitive situations arise and escalation is required.
- Liaise between Importer sales GPD hubs CS to deploy new items to production.
- Contribute to all relevant initiatives to achieve business plans in collaboration with Importer Sales.
- Support ad hoc sales project to drive business.
Qualifications :
- Minimum 5 years account servicing/ inside sales/product development experience in a manufacturing company preferably with Trim / Apparel experience printing industry experience.
- Fluent in written and spoken English Cantonese and Mandarin.
- Deep technical knowledge of the (POS HTL PFL/Woven) product line strongly preferred.
- Passion for product trends insight possibilities and development.
- Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines.
- Highly effective oral and written communication and presentation skills.
- Proactive and with effective communication & interpersonal skills.
- Good team player.
- High level of PC skills including use of Excel ERP (Oracle preferred) pricing tools product/customer databases.
- Detail minded and result oriented.
- Solid mathematical skills for pricing.
- Able to work under pressure and meet tight timeline
Additional Information :
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
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