Senior White Glove Support Analyst
Senior White Glove Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
- Provide excellent customer service while diffusing heightened enduser sensitivity
- Lead projects that advance the capabilities of our Senior Executives and support staff
- Proactively support all technologies used by Executives
- Provide meeting and offsite event support for Executives
- Be on call for escalated requests occurring during nonbusiness hours
- Effectively provide proactive communications to the stakeholder management and other IT functional areas
- Advise management of industry shifts and of advancements in technology related to Executives needs.
- Take ownership of tasks and drive to swift resolution
- Provide technical support training and guidance to staff in both local and remote locations
- Troubleshoot software application issues and install operating systems
- Transfer data and rebuild systems (crossplatform)
- Troubleshoot wired and wireless networking issues
- Some travel may be required
Qualifications :
To be successful in this role you have:
- 5 years of experience working in IT including 2 years supporting Executives
- Impeccable communications and interpersonal skills.
- Strong understanding of Mac OS X 10.6 and iOS
- Must have Office365 admin and zoom administration
- Experience with Windows and mobile computing technologies
- System imaging and deployment tools
- Microsoft Office and Exchange/Outlook knowledge and experience (Mac and PC platforms)
- Experience with remote management systems
- Active Directory Services systems preferred
- Audio and Video Systems knowledge preferred
- Strong critical thinking and task planning skills
- Strong aptitude to learning new technologies
- Strong propensity to work in fastpaced environments with minimal guidance
- Mac certified preferred but not required
- ServiceNow Certification preferred but not required
- CompTIA A Certification preferred but not required
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
