Service Desk Engineer
Service Desk Engineer
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Job Description
The person appointed will be part of the Corporate Technology Team and will be a important part of the transition of the Service Desk within Shawbrook Bank. They will be a technically able individual who will provide support
to all staff and associates within the business.
This supportwill be related to hardware software mobile devices and other technology tools and products. They will responsible for excellent customer service and will ensure a happy outcome in every resolution.
This is an exciting and varied role where no two days are the same. You should have a passion for IT and a willingness to learn and develop your own personal skills and knowledge in order to facilitate your own progression
and support company growth.
Company specific training will be provided but it is essential the candidate have a good knowledge on IT Support and systems administration. Customer excellence is crucial and 5 star customer service skills are key for success within this role.
You will be part of the Service Desk Team comprising of Service Desk and Deskside Support
Qualifications :
1 years experience in a similar role
Microsoft Fundamentals (MS900 AZ900 SC900) (desirable)
Microsoft Endpoint Administrador (MD102) (desirable)
Microsoft 365 Administrador (MS102) (desirable)
Microsoft Security Operations Analyst (SC200) (desirable)
ITIL v4 Foundation (desirable)
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
