IT Supervisor
IT Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Supervisor is responsible for all technology operations for the entire resort. With guidance and support from the Regional Director of Technology and Auberge Home Office She/He/They will lead IT budgeting procurement installation configuration maintenance and support. The IT Supervisor will oversee all aspects of the property technology infrastructure and its security.
Key Responsibilities:
- Work with the management team to set a longterm technology plan with measurable goals and objectives
- Assist department heads with the identification and implementation of technology solutions that advance operational efficiency and guest satisfaction
- Provide firstline software and hardware support for all users on all companyapproved products
- Ensure critical systems specifically Property Management System (Opera) WiFi HSIA Network (HP Aruba) PBX Point of Sale(Micros Simphony) Spa and Retail (Book4Time) systems are online and have support 24/7.
- Identification set up and installation of new hardware and software
- Maintain all hardware and software inventory
- Meet all compliance requirements (PCI 4.0 GDPR CCP etc.)
- Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office
- Educate and train team members on technical concepts and programs
- Maintain WiFi & LAN connectivity assisting staff guests and groups when necessary
- Maintain system backups and perform cybersecurity audits
- Maintain a positive working relationship with service providers and local community
Qualifications :
- 3 years of technical experience in hospitality or a comparable field.
- Well organized and able to work independently.
- Strong business acumen and self starter.
- Ability to work through problems systematically.
- A customercentric mindset.
- Technical understanding of network protocols and standards.
- Advanced understanding of Windows Client and Server operating systems.
- Understanding of internal system components and hardware.
- Working knowledge of Google Apps (G Suite) & Microsoft Office products.
- Strong technical knowledge of networking security phone systems and general computing concepts
- Knowledge of Audio Visual Systems (TV Streaming Sound etc).
- Basic Understanding of Virtualization (VMWARE ESXI Hyper V Virtual Servers and storage arrays).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
