Lead Patient Proc Scheduler Gastroenterology Full-time Days
Lead Patient Proc Scheduler Gastroenterology Full-time Days
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1 Vacancy
Job Description
The Lead Patient Procedure Scheduler reflects the mission vision and values of Northwestern Memorial adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Lead Patient Procedure Scheduler is primarily responsible for scheduling surgical and preoperative procedures and maintaining schedules related to these procedures. Scheduling includes registration verifying insurance information obtaining precertifications instructing patients on appropriate procedures. This role may also be crosstrained and utilized as a Patient Service Representative thereby assuming the responsibilities associated with the checkin/out functions or as a Patient Liaison thereby assuming the responsibilities associated with provider templates and patient correspondence.
Responsibilities:
- Registers and schedules patients for surgical and preoperative procedures.
- Inform patients of their financial responsibilities.
- Provide patients with surgical and procedural information and instructions as appropriate.
- Obtains and/or facilitates precertification as required.
- Maintains calendars and schedules related to surgical and preoperative procedures.
- Answers all incoming patient inquiries.
- May perform other duties as assigned.
Additional Responsibilities:
- Leads the work of schedulers within the practice.
- Serves as a role model and resource to staff.
- Provides training and orienting to all new hires and maintains training and orientation materials and records.
- Monitors and evaluates policies and procedures to suggest operational changes.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction provider productivity and efficiency and staff productivity.
- Conduct office meetings with the schedulers to go over safety training updates and workflow changes.
- Attend and actively participate in leadership meetings with the Practice Administrator and AOC.
- Monitor productivity by running productivity reports from Calabrio One
- Monitor the abandonment rate of incoming calls with access to Cisco Unified Intelligence Center
- May perform other duties as assigned.
- Position will have the opportunity to work from home with days in the office as the business needs demand.
Qualifications :
Required:
- High School Diploma or GED equivalent.
- 2 years previous healthcare experience.
- Experience in a customer service role.
Preferred:
- Bachelors degree.
- Previous experience with an electronic medical records system.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
