PennDOT - PS3 A4 SC3 Workstation Specialist District 7
PennDOT - PS3 A4 SC3 Workstation Specialist District 7
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Salary Not Disclosed
1 Vacancy
Job Description
***This requisition requires only a virtual interview via Teams with videoenabled.***
***Client would prefer candidates local to the Harrisburg PA Area.***
This team member will report daily 100% onsite to Harrisburg PA 17120. The work hours for this position will be 7:30 AM 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM 12:30 PM.
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- Dress Code: Business/Casual.
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.
Essential Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required provided documentation on issue resolution for other teams
Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.
Skill
Required / Desired
Amount
of Experience
Deploying PCs and providing support to end users in a large enterprise environment (1000 PCs ).
Required
3
Years
Develop test maintain PC images.
Required
3
Years
Experience supporting PCs in a large domain environment.
Required
3
Years
Install and configure PC hardware and peripherals.
Required
3
Years
Repair PCs by replacing hard drives motherboards memory etc.
Required
3
Years
Experience with security disk encryption and antivirus products on Microsoft Windows PCs laptops and Apple OSx MACs.
Required
3
Years
Knowledge of Active Directory and experience troubleshooting GPOs and name resolution.
Required
3
Years
Experience with managing profiles and certificates on Microsoft Windows PCs laptops and Apple OSx MACs.
Required
3
Years
Experience supporting Microsoft Windows PCs laptops and Apple OSx MACs using remote tools (SCCM remote RDP ARD)
Required
2
Years
Application Support for MS Office 365 on Microsoft Windows PCs laptops and Apple OSx MACs.
Required
2
Years
Experience integrating Macintosh systems into an Active Directory Domain environment.
Required
1
Years
Scripting with VBS and PowerShell
Highly desired
2
Years
Configuration Management Console queries and reporting.
Highly desired
2
Years
SCCM OSD Task Sequences thorough understanding of their implementation and how to create and optimize.
Highly desired
2
Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
Highly desired
2
Years
Microsoft Certification.
Highly desired
2
Years
Able to communicate in a clear manner.
Desired
Change oriented improve processes and confront difficult circumstances in creative ways.
Desired
Demonstrated customer focus; building strong customer relationships.
Desired
Effectively evaluate information to make correct decisions.
Desired
Strong problem solving skills able to narrow scope of problems eliminate irrelevant information.
Desired
Strong team player collaborate with others be open to other ways of doing things.
Desired
Interested in emerging technologies demonstrated through training and attending technical events.
Desired
Client would prefer candidates local to the Harrisburg PA Area. Do you understand
This position is 40 hours per week. Is that understood
Employment Type
Full Time
