Manager VCA Managed Services Lifecycle Brazil

Visa Consulting and Analytics (VCA) the consulting arm of Visa is a global team of industry experts in strategy marketing operations risk and economics consulting with decades of experience in the payments industry. Our VCA teams offers:

• Consulting services customized to the needs of Visa clients business objectives and strategy

• Business and economic insights and perspectives that impact business and investment decisions

• Selfservice digital solutions Visa clients can leverage to improve performance in product marketing and operations

• Proven datadriven marketing strategies to increase clients ROI

As part of its consulting service line VCA offers Managed Services (VMS) which is a full cycle solution for the implementation of enterprise programs and portfolio strategies ensuring strategy implementation through profitable lifecycle programs and portfolio management execution. Managed Services acts as a true extension of Visa Clients team bringing together expertise capabilities resources and scale to enhance performance and increase profitability.

Job Description

The Visa Consulting and Analytics team is looking for a high performance individual to join its Managed Services practice and play a key role in developing and delivering high impact projects Brazil. The potential candidate will proactively engage with Visa Clients by delivering implementing and executing projects and solutions on behalf of issuers acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth thereby ensuring that Visa is both the preferred brand and unique business partner.

The Managed Services Manager will support the design implementation and execution of VCAs recommendations for clients on their behalf. This individual will shape delivery frameworks and methodologies and lead endtoend implementation of customer lifecycle programs and campaigns card portfolio solutions product development/redesign projects process improvements and any enablement required to drive payment volume revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visas data assets proprietary analytical solutions cutting edge digital platforms program capabilities CRM best practices and partnerships to enable engaging interactions optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and value added use cases ensuring a smooth execution across all program stages including design planning segmentation targeting offering distribution reward fulfillment and performance management.

Specific duties and responsibilities for this position include but are not limited to:

• Team Management : Manage dedicated teams responsible for development and delivery of multifunctional execution projects for financial institutions (issuers acquirers and merchants).

• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visas local regional and global groups.

• Campaign Management and Execution: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance oversight and accountability for campaigns and lifecycle strategies including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan execute and measure campaigns journeys experiments and conversion tests. Instrument conversion points and optimize user funnels.

• Data Management: manipulate and mine data proficiently through existing tools or programing skills as well as augment traditional data with complementary sources.

• Data Descriptive Analysis: structure information in the most optimal way to accomplish and streamline ETL processes as well as perform analysis to summarize business portfolio client and account level trends. Identify and inform opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications
Bachelors degree in quantitative fields such as business administration
economics finance computer science engineering. Masters Degree in related
fields a plus.

Preferred Qualifications
5 years of relevant experience in financial services industry payments
consulting or similar.
Knowledge in campaign segmentation results evaluation methodologies and
control groups lifecycle journeys planning and execution.
Technological driven mindset digitally savvy and up to date with latest market
and industry analytical and digital trends.
Problem solving ability with strategic focus on influencing ROI. Understanding
of card and payment P&L and critical factors driving profitability.
Experience in planning commercial programs in platforms like Salesforce SAS
Adobe Teradata or similar. A plus if candidate has programing skills in
languages like SQL SAS R Python Java and in big data environments
Strong analytical skills and datadriven thinking
Passionate selfmotivated results oriented individual with the ability to handle
numerous projects concurrently.
Excellent communication storytelling and presentation skills
Team player
Portuguese and English Spanish is a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime