Customer Success Specialist
Customer Success Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Success Specialist you will help new midmarket and enterprise customers transition smoothly from the sales process to actively using our products and services. You will work closely with the technical onboarding team to guide customers through their initial months ensuring they understand and successfully adopt our solutions. By building strong relationships and helping them achieve key goals you will contribute to their early success and enhance longterm customer satisfaction and retention.
Key Responsibilities:
Serve as the primary point of contact for new customers during their onboarding journey.
Proactively reach out to customers and encourage participation in onboarding sessions.
Participate in onboarding sessions track customer progress and ensure they reach key success milestones.
Respond to customer inquiries via chat.
Collaborate with internal teams to address customer needs solve issues and remove barriers to success while proactively addressing concerns to reduce churn.
Conduct a survey at the final stage of onboarding to gather feedback and complete the signoff process.
Requirements
1 to 3 years in a customerfacing role such as customer onboarding customer success support or account management preferably in SaaS or technology services.
Ability to understand customer needs troubleshoot issues and work with internal teams to resolve problems quickly.
Focus on helping customers achieve success and ensuring a positive experience throughout the onboarding process.
Comfortable learning and explaining software solutions.
Excellent verbal and written communication skills to build strong relationships and explain solutions clearly to customers.
Comfortable working independently in a distributed and remote environment.
Open to learning from customer feedback and continuously improving the onboarding process.
Benefits
- Competitive salary package aligned with candidates qualifications experience and the market value of the role.
- Supportive and inclusive work environment.
- Participation in coaching and mentoring schemes.
- Company Pension Scheme.
- MacBook mobile and paid SIM.
- Company provided Lunch.
- A vibrant international environment.
- Reimbursement of approved business expenses.
Requirements 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients, attend conferences, and lead engagements. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role Supportive and inclusive team and colleagues MacBook, mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Employment Type
Full Time
