Level 1 Systems Engineer

we.people has partnered with a rapidly growing MSP that is redefining how IT services are delivered. Their focus is on providing seamless technology experiences and driving longterm success for their clients. With a collaborative and forwardthinking culture they don t just offer jobs they offer careers with endless opportunities to grow learn and lead. If you thrive in a dynamic environment where innovation teamwork and career progression are a priority this is the perfect opportunity for you.

What You ll Be Doing As a Level 1 IT Support Desk Analyst you will:

• Be the first point of contact for clients ensuring their IT issues are resolved efficiently and professionally.
  
• Work closely with the Service Desk Team Leader to manage and distribute tickets effectively.
  
• Troubleshoot and provide firstline support for a variety of IT issues including networking cloud services Microsoft 365 and system performance.
  
• Aim for firstcall resolution ensuring clients receive outstanding service with minimal downtime.
  
• Maintain accurate documentation and ticketing records to enhance knowledge sharing and efficiency.
  
• Collaborate with senior engineers to learn new technologies and contribute to the teams technical growth.
  
• Participate in oncall rotations and afterhours support when required.
  
• Help shape the company s service excellence by contributing ideas and best practices.
  

What You ll Master

• Expertise in Microsoft Modern Work solutions including M365 and Windows 10/11 Enterprise.
  
• Advanced troubleshooting techniques for networking system performance and cloudbased solutions.
  
• Strong communication and documentation skills to ensure smooth service delivery.
  
• Relationshipbuilding with clients suppliers and internal teams.
  
• Staying ahead of technology trends through continuous learning and development.
  

Requirements

What We re Looking For Essential:

• At least 1 year of experience in an IT help desk or service desk role.
  
• Certifications in Microsoft M365 Windows 10/11 or Teams (or a willingness to obtain them).
  
• A solid understanding of Microsoft Modern Work solutions.
  
• Experience with tools like ConnectWise NCentral Unifi AP and switches and FortiGate firewalls.
  
• Strong problemsolving ability with a customerfirst mindset.
  

Desirable:

• Previous experience working in a Managed Service Provider (MSP) environment.
  
• A Bachelor s degree or equivalent in IT Computer Science or a related field.
  

Technical Skills:

• Strong knowledge of MSP technology stacks.
  
• Handson experience troubleshooting networking backups cloud solutions M365 and Azure.
  
• Understanding of security best practices and IT infrastructure management.
  

Benefits

What They Stand For This company is built around empowering their people and their clients. They believe in:

• Service Excellence Providing technology solutions that truly make a difference.
  
• Continuous Growth Investing in people s development through training mentorship and career pathways.
  
• Collaboration & Teamwork Creating a workplace where knowledgesharing and teamwork drive innovation.
  
• Forward Thinking Staying ahead of the curve and adapting to new technologies and methodologies.
  
• Accountability & Integrity Always doing what s right ensuring transparency and delivering value.
  

Why Join Them

• A company that invests in YOU Training certifications and mentorship programs to accelerate your career.
  
• Competitive salary and benefits Be rewarded for your hard work and dedication.
  
• Worklife balance Hybrid working options with a supportive flexible culture.
  
• Career progression Clear pathways to move into more senior roles or specialize in your chosen field.
  
• A fun inclusive and highperforming team Be part of a company that values its people as much as its clients.
  

If you re passionate about IT support love solving problems and want to be part of a highgrowth peoplefocused MSP apply now and take the next step in your career!