drjobs Helpdesk Support Consultant

Helpdesk Support Consultant

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1 Vacancy
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Job Location drjobs

Worcester - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The role will be based in Worcester office working Monday to Friday and will report to the Project Management Team and the Service Delivery Team within the Health business area.

This is an exciting opportunity for an ambitious individual with a hardworking mentality to be successful in a role that genuinely makes a difference to the lives of the others. NEC is cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

Responsibilities

  • Working as part of a small team and providing support to the projects and implementation team and the service delivery team.
  • General administration tasks to support the team I.e. collecting information from clients creating user login accounts and disseminating these out to end users.
  • Assisting with producing training materials.
  • Supporting with weekly reports and project tasks.
  • Adherence to Governance processes when completing daily duties.
  • Maintaining enduser support channels.
  • Provide support to end users.

Key opportunities

  • Ensure company policies and procedures such are understood and adhered to.
  • A chance to become a wellrounded member of the team.
  • You will be given the necessary training and development to distinguish yourself early in your career with NEC.
  • An opportunity to learn the fundamentals of becoming a successful employee within a large multinational organisation.
  • A chance to work within and contribute to a culture of success driven by enthusiastic and ambitious employees.

Qualifications :

  • Experience Implementing or Training on Software Solutions
  • Helpdesk Experience would be desirable
  • Ability to use the Microsoft Office product suite.
  • Experience with Data Entry
  • Excellent interpersonal communication and organisational skills.
  • Ability to work as part of a team or independently using own initiative.
  • Structured & proactive approach with an attention to detail.
  • Good numeracy and written communication skills.
  • Ability to learn new skills quickly


Additional Information :

We pride ourselves in offering an excellent benefits package including an above average pension scheme. When you join the team at NEC Software Solutions you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like. 

OTHER INFORMATION

  • Candidates must be able to demonstrate a preexisting right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting references and occupational health checks. 
  • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

Were NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

Wed love your help. And well support you all the way.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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