Staff Software Engineer - Platform AI Agents

About the Team:

The AI Agents team is a key part of our broader Platform Engineering division focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously driving efficiency and optimizing processes across industries.

At the heart of this cuttingedge product our team is motivated by the need to continuously innovate adapt to the latest advancements in AI and collaborate across multiple disciplines to deliver powerful usercentric solutions. We work at the intersection of AI research engineering and product development ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decisionmaking.

Joining our team means being part of a dynamic forwardthinking group that thrives on solving complex challenges pushing boundaries and staying ahead of the curve. We are looking for talented members who are passionate about AI enjoy working in a collaborative environment and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve realworld problems.

What you get to do in this role:  

• Youll use ServiceNow platform to develop AI Agents for customers
• Develop features to allow our platform the ability to add AI Agent functionalities
• Youll coordinate and integrate the work of fellow designers for a seamless and unified experience.
• Build highquality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews Unit testing etc.)
• Partner with staff engineer peers to understand detailed requirements and own your code from design implementation test automation and delivery of highquality product to our users.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for junior colleagues and help promote knowledgesharing
• Collaborate with experienced engineering team members that learn from one another and drives each other to success.
• Youll Implement software that is simple to use to allow customers to extend and customize the functionality and Deliver an amazing product that delights end users

To be successful in this role you have:

• Passion for AI and cuttingedge technologies
• Experience with data structures algorithms objectoriented design design patterns and performance/scale considerations
• Experience with any of the modern UI frameworks like React or Vue
• Ability to understand and distill complex problems into elegant informed solutions
• Experience working in an iterative and agile development environment
• Excellent teamwork and communication skills to effectively collaborate with multifunctional and multidisciplined teams

Nice to have:

• Knowledge or experience working with of AI agents

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
• A minimum of 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years experience; or equivalent experience
• 6 years of software development with Enterprise experience using Java and JavaScript
• Fluency with JavaScript React HTML and CSS or similar technologies
• Experience designing implementing and maintaining frontend and backend architectures

WJ25

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $147300 $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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