Cash Advance Specialist
Cash Advance Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
iKhokha is on the lookout for the next Cash Advance Specialist to join our growing team.
Were searching for a professional analytical person with a flair for customer service and the ability to close a deal.
It doesnt just end here read more below
So what will you do
- You will be responsible for empowering existing merchants to utilize cash advances to further grow their businesses.
- Educate merchants on the various ways to use and accept cash advance in a hasslefree and customer centric manner.
- Call customers that are identified by the business as well as field inbound calls from interested merchants.
- Liaise with our finance partner as well as our internal finance department to resolve Cash Advance customer queries.
In addition to the above you will:
- Maintain favourable merchant relationships by understanding financial needs of the customer and applying sales techniques to close loan deals
- Increase merchant loyalty through efficient handling time across CRM platform and telephonically
- Interact with escalations of merchants daily responding to their questions or concerns and guiding them to the appropriate service
- Provide unsurpassed customer experience to promote retention and loyalty
- Achieve positive reviews on social media platforms
- Introduce and educate merchants on how to utilize cash advance and describe all benefits
- Conduct courtesy calls and educate merchants on how to pay up existing offers to requalify for additional offers
- Ensure technical issues are resolved
- Ensure attention to detail when capturing merchant information efficiently and accurately
- Complete daily weekly monthly reporting
- Escalate urgent queries that require input from senior management
- Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager
Qualifications :
- Minimum of a matric qualification.
Deal Breakers:
- 1 3 years call centre experience with exposure to CRM platforms in a Sales &Service environment.
- Loan product exposure (Advantageous)
- Experience in Upselling and Retentions (Advantageous)
- Excellent written and verbal communication skills with a specific focus on customer service and sales. Data capturing and detail orientation with a good understanding of technical support along with basic accounting exposure. Proficient in use of Microsoft apps.
- Sales Technical Support Customer Service & Loan Officer
Additional Information :
Perks of joining the Tribe
- Work in a highgrowth company with tangible results youre accountable for.
- Enjoy hybridremote and in officeworkmodels.
- Competitive remuneration and benefits including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to ondemand learning at your fingertips.
- Experience a friendly collaborative culture with a team of allroundlekker humans(its true we surveyed our Employees and they told us so).
- If you find yourselfat HQ coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
