IT Support Specialist

We are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies topline tools and of course always working with the best of teams.

This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape and be able to influence execute and see the impact of your work at the end of the day.

We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems within requirements specifications costs and timelines. The role is accountable to ensure the implementation and maintenance of efoods computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.

What you will do:

• Provide enduser support by diagnosing and resolving hardware software and networkrelated issues via ticketing systems email remote assistance or in person.

• Install configure and maintain computer systems software and peripherals (Windows macOS Linux).

• Manage user accounts and permissions in Intune JumpCloud and Okta.

• Troubleshoot basic network issues (LAN WiFi VPN) and assist in maintaining telecommunications systems (VoIP PBX).

• Collaborate with IT team members and other departments (e.g. IT Engineers IT Field Support Technicians) to enhance IT operations.

• Assist in onboarding and offboarding employees ensuring proper IT setup.

• Maintain IT documentation including troubleshooting guides and knowledge base articles.

• Stay updated with emerging technologies and IT support best practices.

• Ensure information security policies are adhered to and assets are properly managed.

Qualifications :

• University or Postgraduate Degree in Computer Science Information Technology or related field.

• 12 years of experience in an IT support role.

• Strong troubleshooting skills in hardware software and operating systems (Windows macOS Linux).

• Experience with user management in SingleSignOn Platforms (OKTA) Intune JamfPro Active Directory.

• Basic knowledge of network troubleshooting (LAN WiFi VPN).

• Familiarity with IT ticketing systems (e.g. Jira ServiceNow Zendesk).

• Strong problemsolving ability and a customeroriented approach.

• Excellent written and verbal communication skills in English & Greek.

• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications (Nice to Have):

• ITIL Foundation certification or other relevant IT certifications (Google IT Support CompTIA A CCNA/MTCNA Microsoft ISPC.

Additional Information :

• If you are happy we are happy! Thats why we offer an attractive remuneration package for what you bring in!

• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!

• Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!

• If you want to stay in shape our inhouse gym awaits you fully equipped!

• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose  around the world !

Life @efood:

At efood no day is the same as the day before!

efooders know that working and having a good time arent the opposite and thats why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers our employees and our society.

We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!)

Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Hungry enough to join us

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Remote Work :

No

Employment Type :

Fulltime