Close coordination with market or customers to get the orders payment & other statutory document follow up.
Updating and depositing of Chq/RTGs entries in system of all customers.
Passing payment received entries and adjusting the same in the system to get reflection in outstanding of the customer account.
Responsible for the overall order execution process including planning forecasting dispatching receipt of orders from the customers as per the standard /special discounts as the case may be.
Proper coordination with all related stake holders (Credit Control team Supply chain Management) for proper execution and dispatch of all orders of customers.
Provide a single window contact for customers /sales team Sales Queries related to (a) Availability of Material (b) Dispatch Information (c) Status of incoming material (d) Other necessary information (payment o/s Over limit Over dues Stock transfers etc.)
Provide support to the customers in solving their queries & effective handling of the entire Customer complaint resolution system.
Ensure the availability of material against the orders in coordination with Planning Purchase Manufacturing and logistics for ensuring dispatches as per customer schedule.
Tracking of pending orders updating team accordingly all information related to balance Cheque samples requirement of region in coordination with sales team.
Outbound calls to customers to fetch orders as per desired frequency and the product mix
Updates to the seniors supply chain team on the advance plan forecast for the region as per prescribed format before Cutoff times for company dispatch vehicles to Plant.
Education: Any Graduate
Experience:
26 years of experience
Should be having relevant experience (order processing upto dispatch) in a manufacturing /Construction company w.r.t. coordination with Sales Team.
Should be customer centric
Familiar with vendor management
Should be well acquainted with Admin activities
Competencies
Knowledge of Hindi (reading writing and speaking) is mandatory.
Good communication skills in Hindi & English are required
Well versed with MS Excel
Should be good at arithmetic calculations
Multitasking abilities
Working knowledge in SAP related environment is preferable