Services39 Delivery Manager Contractor PJ
Services39 Delivery Manager Contractor PJ
Posted on :
18-02-2025
Employer Active
1 Vacancy
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Job Description
Purpose of the job
- This is a unique Management role that encompasses a diverse range of skills set spanning from Business Intelligence Commercial acumen IT services Digital Operational management and very strong Project Management and Process Management experience.
- The candidate will use their skills and experience to direct internal and external resource to deliver projects that meet customer and internal targets specifically the commercial and scheduling KPIs.
Key Responsibilities
- Planning: Define program vision goals strategy and roadmap. Align with organizational goals.
- Define the approach for all projects and tailor it to each client.
- Project Oversight: Manage related IT projects ensuring they meet deadlines budget and quality standards.
- Communication: Act as the main point of contact provide updates build stakeholder relationships manage changes and communicate adjustments.
- Resource Management: Allocate and manage resources (people technology budget) resolving conflicts.
- Prioritise tasks and team involvement between different projects.
- Manage team and ecosystem members.
- Risk Management: Identify mitigate and plan for program risks and issues.
- Support and as appropriate manage business development initiatives (e.g. costings presentations participate into BD workshops with the prospect).
- Undertake projects to investigate plan and where agreed execute the development of new approaches and capabilities ranging from new services to offshore delivery to outsourcing to 3rd parties.
- Follow and optimize standards metrics and practices for the successful and profitable delivery of Collinson operational services Digital processes and tools key for this role.
- Work with client global and regional stakeholders to support the development testing and implementation of new services and propositions.
- Undertake and support other regional or group projects as briefed from time to time.
- Working closely with BD and Client Services teams to identify appropriate solutions prepare BRDs manage delivery teams (inhouse Group 3rd Party) all the way through to successful implementation.
- Team Leadership: Lead mentor and motivate teams fostering collaboration.
- Delivery: Ensure successful completion of all program projects meeting goals and deadlines.
- Build and manage a team of Project Managers and Operational team leaders/managers providing mentorship leadership and guidance across the following functions.
Knowledge skills and experience required
- Minimum 7 years experience and successful track record in a Services business (preferably Marketing or Data Services).
- Consultant experience in these areas an advantage.
- 5 years experience working with Loyalty and the Loyalty ecosystem.
- Proven success at managing delivery performance and profitability on major technology implementation projects (agencies departments projects clients etc.).
- Proven ability to develop and maintain clear business processes and practices which facilitate accurate and quality delivery of services.
- Solid people and relationship management and development experience working with / supporting both clearly defined and structured organisation and more organic 1 to 1 organisational relationships.
- Able to convincingly present complex ideas and concepts in verbal and written form to Senior Management and Stakeholders within the Group and external suppliers/clients.
- Strong ability to manage client relationships at a senior level both on technology and business side
- Excellent communication skills and gravitas to convince/challenge status quo.
- Strong ability to manage priorities between internal and external requirements.
Employment Type
Full Time
Key Skills
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