Marketplace and Operations Assistant LATAM

Position : Marketplace and Operations Assistant

Work Hours (Client) : 9AM to 5PM EST Mon Fri

Pay Range : $2000 $2300/month USD (depending on interview assessment and client's approval)

Key Responsibilities:

Amazon Seller Central

• Inventory Management:
  • Perform biweekly FBA inventory forecasting.
  • Pull reports monitor inventory levels and review intransit shipments.
  • Consolidate shipments and create FBA Transfer Orders.
• Fulfillment Tasks:
  • Import data into NetSuite fulfill to warehouses and generate labels.
  • Assign carriers monitor shipment movement and log shipments.
• Reconciliation:
  • Identify missing units and produce documentation for FBA reconciliation (MFI Lost & Damaged).
  • Submit cases log responses and monitor reimbursements.
• Dispute Management:
  • Handle measurement discrepancies violations and root cause analyses.
• FBM Order Management:
  • Monitor highvolume FBM orders and review stock status across FBA and VC.

Amazon Vendor Central

• Order Processing:
  • Manage VC order acknowledgments inventory allocations and location assignments.
  • Investigate inventory shortages and items overstocked in SC.
  • Import orders into NetSuite fulfill to warehouses and generate labels.
• Reconciliation:
  • Audit VC orders for discrepancies including missing or unfulfilled orders.
  • Submit disputes for shortages price claims and unbilled overages.
• Case Management:
  • Manage cases for carrier pickups pastdue orders and highvalue invoice collections.

Inventory Maintenance:

• Investigate and correct understocked or rejected items during inventory reviews.

Walmart Marketplace (WFS):

• Order and Inventory Management:
  • Import WFS orders remove canceled items and log shipments.
  • Perform WFS inventory forecasting every three weeks including shipment consolidation and transfer order creation.
• Reconciliation:
  • Handle missing inbound units defective returns and case management.

Data Management and Reporting:

• Maintain weekly and monthly consumer sales reports.
• Pull data calculate estimated net sales and filter adjustments.
• Track and report new/expired marketplace policies updated features and SOP changes.

Policy and SOP Maintenance:

• Keep SOPs uptodate with new processes and document undocumented workflows.
• Research and adapt to new marketplace requirements and changes (e.g. pallet labels partnered carriers).

Assistant:

• Schedule and send reminders for tasks deadlines or followups.
• Keep the manager informed of any outstanding emails tasks or issues requiring attention.
• Assist in organizing and tracking meetings appointments and deadlines.

Accounting and Audit Expertise:

• Apply advanced accounting skills to review financial discrepancies identify errors and rectify them promptly.
• Monitor and dispute invalid charges such as overages and billing errors ensuring timely resolution.
• Conduct regular audits of financial workflows focusing on compliance and process improvement.
• Develop and maintain reports on financial activities including invoice reconciliation and chargeback resolutions.
• Conduct VC Accrual Invoice Audits to ensure financial accuracy and compliance.
• Manage overage collections reconcile discrepancies and submit claims.
• Handle chargebacks by investigating root causes resolving issues and implementing preventive measures.

Qualifications:

• Proven experience managing Amazon Seller Central Vendor Central and Walmart Marketplace operations.
• Proficiency with tools like NetSuite Asana and Google Sheets.
• Strong analytical and problemsolving skills particularly in reconciliation and dispute management.
• Excellent communication skills for coordinating with carriers vendors and internal teams.
• Familiarity with marketplace policies compliance requirements and pricing strategies.
• Highly organized and capable of handling complex workflows across multiple platforms.

Key Competencies:

• Attention to detail and ability to identify discrepancies and resolve issues.
• Strong knowledge of fulfillment processes and reconciliation workflows.
• Expertise in automation tools and leveraging them to optimize operations.
• Adaptability to new policies processes and marketplace features.