Workfront Admin
Workfront Admin
Posted on :
18-02-2025
Employer Active
1 Vacancy
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Job Description
- Drive development and maintain functionality in the platform to support Workfront as the organizations system of record for Portfolio and Project Management.
- Advise on business user and system requirements. Recommended solutions should align to corporate objectives and follow platform best practices while ensuring efficiency and effectiveness maintaining application integrity.
- Lead discovery meetings with teams to map current and future state process and data diagrams to recommend Workfront solutions.
- Manage licensing and user access levels.
- Build and test functionality in alignment with best practices and design specifications.
- Summarize specifications design features and operation of new processes. Create troubleshooting articles and job aids. Maintain documentation as required to provide application integrity.
- Oversee as well as conduct user acceptance testing and obtain sign off from stakeholders.
- Provide support and training on new features to maximize consistency and efficiency.
- Determine training objectives and develop curriculum. Create course materials and other teaching aids as required. Ensure materials address all access levels user personas and reflect current product features.
- Conduct virtual technical trainings for users of varying skill sets.
- Provide high quality support through resourceful technical problem solving. Direct internal customers to correct resource or provide a resolution.
- Report creation and dashboard configuration for internal teams and external clients.
- Support queue management of risks and issues. Provide timely effective support. Recognize need to escalate for more difficult problems. Develop preventative solutions as required.
- Ensure any potential risks to the integrity and support of the enterprise platform are managed appropriately through effective risk controls and control testing.
- Continue to build the appropriate partnerships with platform vendor holding the vendor accountable to SLAs and achieving return on investment for using the platform.
- Keep abreast of industry best practices and advancements in project and portfolio management platforms that may better support enterprise objectives and assess their effectiveness against the Workfront platform.
What Youll Need
- 4 years in Workfront System Administrator role.
- 2 years in Workfront Fusion Administrator role.
- 2 years experience in business process analysis
- 2 years experience in workflow automation
- Experience using or administering other PPM tools such as Microsoft Project Server Jira or other industry leading platforms.
- Indepth knowledge of project management methodology and practices.
- Bachelors degree in a related field including but not limited to: Computer Science Program Management Finance.
- Experience with independent troubleshooting utilizing a knowledge base and further investigating a problem to identify and execute solutions. .
- Outstanding communicator. Able to engage stakeholders to understand their issues articulate their needs and implement feedback. Can explain difficult technical material clearly to stakeholders with varying levels of proficiency.
Employment Type
Full Time
Key Skills
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