Cyber Operations Support Engineer

Position: Cyber Operations Support Engineer

Location : Fort Meade MD (Onsite with Hybrid)

Duration: Fulltime role

Job Summary: Client is in search of a proficient Cyber Systems Support Specialist to address enduser technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting monitoring and resolving reported issues while ensuring adherence to operational service level standards. The specialist will utilize product information and solution databases for thorough research and troubleshooting delivering comprehensive solutions. The candidate will offer guidance on issue resolution approaches and escalate issues as needed. Moreover responsibilities extend to supporting software and device installations/upgrades setting up user profiles and maintaining user accounts to meet response me and quality service level standards.

Essential Job Functions: As a member of the platform support team the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. They will oversee the creation of user accounts address platform issues raised by users and ensure swift resolutions. Furthermore they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified Sec/REL and TopSecret security levels.

Required Skills:

• Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
• Display meticulous attention to detail while entering user information to ensure accuracy maintaining a commitment to error rates below 5% minimizing the need for corrective actions.
• Ability to analyze realworld problems and implement solutions following corporate guidelines industry best practices and established procedures.
• Offer professionallevel support for IT virtual environments and network functions addressing a range of technical challenges.
• Thrive as a selfstarter in a dynamic and fastpaced environment collaborating effectively with engineers of varying skill levels and experience.
• Display sensitivity and adaptability to meet customer needs and requirements effectively.

Required Clearance: For this role an active Top Secret/Sensitive Compartmented Informa on (TS/SCI) clearance with either Full Scope or Counterintelligence (CI) Polygraph is mandatory.

Desired Skills:

• Demonstrated expertise in administering software systems within virtual machine and containerbased hybrid cloud environments.
• Support the configuration execution and troubleshooting of virtual environments created by users within PCTE.
• Proficiency in Red Hat Enterprise Linux (RHEL) Iden ty Management (IdM) and Single SignOn (SSO) using Lightweight Directory Access Protocol (LDAP).
• Proven ability to priori ze and manage multiple tasks projects and demands concurrently.
• Interact proficiently with vendors users customers and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
• Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
• The ideal candidate should demonstrate flexibility in their work schedule including the ability to work different shifts and weekends.

Required Educa on/Experience:

• Bachelors degree in a technical discipline such as IT computer science systems or software engineering from an accredited college or university. (5 years experience in lieu of degree)
• 8570 Compliant IAT Level II or greater. Security CISSP or other equivalent certification required within six months of hire.

Other Requirements:

• In accordance with the specifications of a government contract eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance.
• The precise security clearance requisites will be detailed in the Governments Task Order.