ServiceNow Architect
ServiceNow Architect
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Job Description
Role: ServiceNow Platform Architect
Location Dallas ( Initial 3 Months Remote and willing to relocate to Dallas as per requirement) Will consider Remote as well
Resource need to be US Citizen
Job Description ::
As a ServiceNow Certified Architect on our Governance Team you will be responsible for designing and implementing solutions within the ServiceNow platform specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices governance and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow excellent communication skills and the ability to collaborate with crossfunctional teams.
Responsibilities:
Solution Design and Governance:
Collaborate with business stakeholders product managers and technical teams to understand requirements and translate them into effective ServiceNow solutions.
Design endtoend solutions that align with industry best practices ensuring scalability maintainability and adherence to architectural standards.
Establish and enforce governance policies related to the Order Management module emphasizing data quality security and compliance.
Product Catalog and Inventory Management:
Lead the design and maintenance of the Product Catalog within ServiceNow.
Define product hierarchies attributes and relationships to ensure accurate representation of offerings.
Implement data stewardship practices to maintain the integrity of product data.
Collaborate with stakeholders to enhance the catalogs usability and relevance.
Order Fulfillment Process Optimization:
Analyze existing order fulfillment processes and identify areas for improvement.
Optimize workflows automation and orchestration to streamline order processing.
Ensure seamless integration between the Product Catalog Inventory and order fulfillment workflows.
Technical Leadership:
Provide architectural guidance to development teams ensuring alignment with industry standards and best practices.
Mentor junior architects and developers fostering a culture of continuous learning and growth.
Stay updated on ServiceNow releases features and capabilities relevant to the Telecom & Media domain.
Collaboration and Communication:
Work closely with crossfunctional teams including business analysts developers testers and project managers.
Communicate complex technical concepts to nontechnical stakeholders effectively.
Participate in project planning estimation and execution.
Continuous Improvement:
Monitor ServiceNow Platform performance identify bottlenecks and propose enhancements.
Drive continuous improvement initiatives related to the Order Management module.
Participate in ServiceNow community forums and contribute to knowledge sharing.
Qualifications:
ServiceNow Certification:
Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.
Industry Experience:
Minimum 5 years of experience in ServiceNow architecture design and implementation.
Specific experience in Telecom & Media industry processes especially related to order management.
Technical Skills:
Proficiency in ServiceNow platform capabilities including workflows catalog management and integrations.
Knowledge of REST APIs JavaScript and ServiceNow scripting.
Familiarity with data modeling and relational databases.
Communication and Leadership:
Excellent communication skills both written and verbal.
Ability to lead and influence technical decisions.
Strong problemsolving and analytical abilities.
Education:
Bachelors degree in computer science Information Systems or a related field.
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Employment Type
Full Time
