CX Associate CSR
CX Associate CSR
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The company is engaged with migrating customers to a new platform and needs help supporting the customer base via a ticketing system.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers tickets in queue and incoming via emails and chat related to:
General and technical platform questions and inquiries presales and howto questions
May progress to questions about migrating from the old platform to the new platform
Resolve problems and challenges
Communicate with client Manager and technical staff and escalate outstanding issues when required.
Perform work on webbased email and chat system as required to resolve user experience.
Key Qualifications:
High level of written and oral communication that includes follow up skills to ensure the issues are resolved in their entirety and ensure that top clients are satisfied.
Extremely organized with strong attention to detail
Strong technology background experience is a plus including experience with webbased platforms
Interest in photography a plus
Experience with Zendesk is a plus
Willingness to work on weekends within a set schedule as the support is for 7 days/week
37 Years of CSR Experience
Shift / Hours:
CSR #1:
Wednesday to Sunday from 6:00 AM PHT 3:00 PM PHT (outside of DST) 0r 5:00 AM PHT 2:00 PM PHT (during DST)
CSR #2:
Sunday to Thursday from 2:00 PM PHT 11:00 PM PHT (outside of DST) or 1:00 PM PHT 10:00 PM PHT (during DST)
Training Schedule:
There will be training during the first 46 weeks and will be conducted from: Tuesday Saturday from 6:00 AM PH 3:00 AM PH
Employment Type
Full Time
