Senior Technical Consultant - ITOM
Senior Technical Consultant - ITOM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Team
Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver nextgeneration solutions for ServiceNows customers. This team specialises in implementing IT solutions offering advisory services adopting best practices driving innovation and designing architectures for our clients and partners.
Role
As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM) you will deliver ServiceNow solutions in a clientfocused consulting environment.
While we are currently prioritising Frenchspeaking consultants based in France applications from across EMEA are welcome.
What you get to do in this role:
- Serve as a thought leader in implementation projects delivering technical solutions and guidance.
- Configure the ServiceNow Platform and Technology Workflows using best practices to achieve customer goals.
- Lead technical aspects of project and solution delivery ensuring alignment with ServiceNow standards.
- Facilitate workshops with stakeholders to assess current processes and define future workflows.
- Design and implement ITOM solutions with longterm technical architecture in mind.
- Provide governance and advisory support for partnerled projects.
- Guide clients in leveraging ServiceNow capabilities to enhance business processes.
- Assist in the documentation including business requirement workbooks for technical solutions.
- Offer feedback to product development for continuous improvement.
- Collaborate with sales teams to scope and estimate project sizes.
- Enhance implementation methodologies and service offerings based on client experiences.
- Travel up to 50% annually depending on customer needs.
Qualifications :
Role Requirements
- Solid understanding of the ITIL Model and its application.
- Experience with public/private cloud platforms (AWS Azure Google Cloud) containers (Docker Kubernetes) and enterprisescale applications (Oracle WebSphere Apache).
- Proficiency in scripting languages (JavaScript Linux Shell PowerShell Python) and protocols (HTTP TCP SNMP SOAP REST RegEx).
- Familiarity with monitoring platforms (SolarWinds SCOM Nagios) and Experience with Event Management tools (Netcool HPOM BPPM).
- Strong system administration skills (Unix Linux Windows) and network troubleshooting expertise.
- Handson experience in installing and configuring Enterprisescale applications such as Oracle WebSphere and Apache.
- Experience with serviceoriented and distributed application architecture in the enterprise (web services data access and persistence client/server).
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
- Understanding of networking functionality Network Fault Management and advanced troubleshooting including the ability to gather and analyse raw event data.
- Excellent communication and presentation skills with the ability to simplify technical concepts for diverse audiences.
- Demonstrated experience in Agile project teams gathering requirements and writing user stories.
- Proven ability to influence and consult delivering tailored solutions aligned with client needs.
We are seeking a committed professional who thrives in a collaborative environment and prioritizes customer satisfaction. If you are passionate about driving innovative IT solutions and making a tangible impact we encourage you to apply!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
